Can't get a program to open after upgrade from 7 Home to 7 Pro

keelyb21

New member
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6:29 PM
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2
Hello,
I used Windows Anytime to upgrade from Windows 7 Home to Windows 7 Professional and now a program that ran fine under Home will not even open. I've tried reinstalling, using compatibility mode for XP, but nothing seems to work. When I double click on the .exe, it seems to try to open, but now window pops up, and no error message appears.

Any ideas. It worked fine before upgrading from 7 Home to 7 Professional.

Other programs seem to be working fine.
 

My Computer My Computer

At a glance

Windows 7 Home 64bitIntel Core i3 380M4GP
Computer Manufacturer/Model Number
Sony VAIO EB
OS
Windows 7 Home 64bit
CPU
Intel Core i3 380M
Memory
4GP
Hard Drives
500GB
It would help to know the name of the program.

If uninstalling and then reinstalling fails, try using Revo Uninstaller in Advanced Mode to uninstall it before reinstalling: Revo Uninstaller - How toTo Completely Uninstall Programs

Next enter msconfig>Startup to make sure the program doesn't still have a listing that is checked. If so, uncheck it. Then check msconfig>Services for anything from the program that is running unbeknownst to you. If in doubt or not wanting to google unfamilar listings, just uncheck everything in both places except your A/V to get what is known as a Clean Boot. Programs can wait to start until you click on them, others are freeloaders on RAM, CPU and Startup and can cause these issues. You'll need several restarts to sort whether these changes made are adhered by stubborn programs.

Please also fill out your System Specs in the bottom left corner of post.
 
Welcome to Windows Seven Forums.

Letting us know which is the program you're talking about would be a help. :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-BitIntel Core i7 870 @ 2.93GHz8Gb Dual-Channel DDR3 @ 664MHznVidia GeForce GTX 460 1024MB dedicated RAM
Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
It is a mapping program called HotMaps Explorer.
 

My Computer My Computer

At a glance

Windows 7 Home 64bitIntel Core i3 380M4GP
Computer Manufacturer/Model Number
Sony VAIO EB
OS
Windows 7 Home 64bit
CPU
Intel Core i3 380M
Memory
4GP
Hard Drives
500GB
Interesting program. It is def for Win7 so we have to first see if the reinstall is being blocked by bits of the uninstall remaining, as does happen. So follow the steps I gave, report back results.

If necessary you can also open a Support case with them at [email protected] since it may be a known issue to them, even though Repair Install didn't flag it so likely it's not known yet to MS.
 
Hello Keely, after executing Gregrocker's suggestions, check Fugawi Software Updates to see if some updates apply to your version of Hot Maps.
Revo Uninstaller is especially good at removing all left-over bits of software.
 

My Computer My Computer

At a glance

Windows 7 Ultimate X64 SP1Intel i5-2550K, Differing ~4.4-4.8GHz No buil...16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GBASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
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