Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Desktop shortcuts will not work.

03 Oct 2011   #1

Windows 7 32 bit
Desktop shortcuts will not work.

Hi folks, been trying to get help for a problem that started a few hours ago aqnd been referred here having tried a few options.
Had been in Google Chrome (IE9 ALSO OPEN) when I went to close it would not, so used Ctrl/Alt/Delete. For some reason it closed not only Chrome, but IE as well. From desltop I went into my Google shortcut (used IE), but would not open. Tried Windows Live Hotmail, that to would not open. Tried a few more and same result, though a couple, CCleaner and itunes did. Tried to get into IE through start joy. If I waited long enough I would get the following message come up;

There was a problem sending the command to the programme

Decided to reboot laptop, but would not close down. Message came up;


Are you sure you want to cancel update?

Yes No

By clicking yes, windows closed.

Only way to get into the programmes is through Safe Mode with Networking, where everything works fine.
Have tried a few suggestions....making sure IE was default browser, uninstalling Chrome, having Windows check for shortcut errors...but still same problems.
In the course of trying to uninstall Chrome, when I went into Control Panel (Windows Normal Mode) there was NOTHING there! In Safe Mode everything there.
In Normal Mode my alternative uninstall programme could not fully uninstall Chrome...but in Safe Mode, I was able to uninstall through Control Panel!
That is where I am further forward.
Any suggestions?
Running Acer Aspire 8730ZG laptop. Windows 7 32 bit. 3gb Ram. Virgin Media security.

My System SpecsSystem Spec

03 Oct 2011   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1

Welcome to Seven Forums FusedTANGDREAM.
You can try restoring the file association for.lnk (LNK) files with this:
Default File Type Associations - Restore
My System SpecsSystem Spec
04 Oct 2011   #3

Windows 7 32 bit

Hi there and thanks for reply. I have gone into the link you have suggested and will give that a try, however, it states that I should do a System Restore and gives instructions, by two methods, to check that System Protection is switched on. When I go into Control Panel/System there is NO link on left hand side, or anywhere else on that page for System Protection. So probably best I wait for reply to this before proceeding with restoring File Link solution.

Just a further bit of info re above. I went into System Restore, just to check what Resore Points there were......there are none whatsoever, despite the fact I know I have set some in the past.
My System SpecsSystem Spec

04 Oct 2011   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise

Hello FusedTANGDREAM, and welcome to Seven Forums.

Creating a restore point is just a precationary step, but merging the LNK option is pefectly safe since it restores it to the default settings and associations to hopefully fix your shortcuts.
My System SpecsSystem Spec
04 Oct 2011   #5

Windows 7 32 bit

Good evening Brink and Britton30. Well have tried the link and am really delighted to tell you it worked, all shortcuts working fine now, so many, many thanks, I really appreciate your time and help.
Can I perhaps trouble for advice on the System Protection/Restore issue that original problem highlighted. How do I get System Protection/Restore to show, given it is not where it should be? If I need to start another Thread, please just say.
Once again, thank you for all the help.
My System SpecsSystem Spec
04 Oct 2011   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise

You're most welcome. I'm glad that we were able to help.
My System SpecsSystem Spec
04 Oct 2011   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1

Cool, glad the shortcut issue is fixed.
As for System Restore, start a thread here Performance & Maintenance - Windows 7 Forums
My System SpecsSystem Spec

 Desktop shortcuts will not work.

Thread Tools

Similar help and support threads for2: Desktop shortcuts will not work.
Thread Forum
Solved No Drivers To Backup on, All Shortcuts Do Not Work Backup and Restore
Solved Keyboard shortcuts don't work General Discussion
My Shortcuts just wont work! General Discussion
Desktop Shortcuts and Start menu links won't work General Discussion
Shortcuts no longer work General Discussion
Taskbar keyboard shortcuts don't work for me General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:31 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33