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Windows 7: Icons/Folders are missing in "All Programs"

04 Oct 2011   #1

Windows 7 Home Basic
 
 
Icons/Folders are missing in "All Programs"

So, I wake up today and BitDefender scans and detects some virus'. During this time, I'm getting a few prompts which I close. At one point, I click the windows logo AKA start button, then go to All Programs and I notice that my list is pretty much empty. At first, my C:\Program Files also wasn't showing up. I guess the virus hid those files, because they showed up once I unhid them via the folder options.

Luckily, I think I may have been able to get rid of the virus/trojan/malware/whatever. I'm still going to be running scans, but unfortunately I have to work from my computer at the same time. I can go to into C:\Program Files to find programs I want to use and start them up, but I would much prefer they appear in the "All Programs" listing.

Windows 7 - Home Basic 64-bit

If anyone could help, I would seriously appreciate it. This is giving me headaches, lol.


My System SpecsSystem Spec
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04 Oct 2011   #2

Windows 7 Home Premium 64bit
 
 

Partial answer. I run windows 7 home premium 64bit. The 'All Programs' content appears to be a listing of shortcuts.
Found 2 folders, the 'All Programs' shortcuts are spread between them.
c:\ProgamData\Microsoft\Windows\Start Menu\Programs
c:\Users\(user name)\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
Found numerous references to 'Start Menu' in the registry - a hit here would require a System Restore from a Restore Point created before the nasty did its' thing.
My System SpecsSystem Spec
04 Oct 2011   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hello Bojangles6 and Welcome to Seven forums.
This concerns me..
Quote   Quote: Originally Posted by Bojangles6
During this time, I'm getting a few prompts which I close
What were the prompts concerning?

Two thing to do: First download, update definitions, and run a FULL scan withMalwareBytes, link in my sig.
Next do the steps here to see if there are corrupted files. SFC /SCANNOW Command - System File Checker If it returns with no Integrity Violations, that's good. IF not, reboot and run it twice more, rebooting between them.
My System SpecsSystem Spec
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05 Oct 2011   #4

Windows 7 Home Basic
 
 

Thanks for the warm welcome, and suggestions, guys. Very glad to see that I am not going to have to face this problem without any help, lol.

BitDefender kept popping up virus alerts, stating that it has found and blocked a virus. I have one up on my screen right now saying:

Virus Name: Trojan.Generic.6668174

Accessed By: svchost

I did a full scan with bitdefender while I was asleep last night. It found, and successfully solved 7 problems, I do believe. I ran a quick scan with malwarebytes and now it is not finding anything. Right now, I'm running a full system scan with it, so we will see if anything turns up.

I did the system file checker earlier, and it did not find anything. However, I will run it again just to make sure.

Thanks for ALL the help, guys. Anymore tips and suggestions will be highly appreciated. It's seriously annoying going into "All Programs" and seeing that barely any of my installed programs are showing up.
My System SpecsSystem Spec
05 Oct 2011   #5

Windows 7 Home Basic
 
 

I completed the SFC scan and windows did not find any violations. After a full system scan with MalwareBytes it found one infection:

Rootkit.0Access
My System SpecsSystem Spec
05 Oct 2011   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Did you read this discussion? Trouble With Generic Trojans - BitDefender Forum
My System SpecsSystem Spec
05 Oct 2011   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You may also try http://www.sevenforums.com/tutorials...ml#post1424613 as a backup scanner, in runs in its own OS and will detect items others won't.
My System SpecsSystem Spec
06 Oct 2011   #8

Windows 7 Home Basic
 
 

Thanks, guys. I'll give those links a check. Any idea as to how I could get my start menu programs back?
My System SpecsSystem Spec
06 Oct 2011   #9
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by Britton30 View Post
You may also try http://www.sevenforums.com/tutorials...ml#post1424613 as a backup scanner, in runs in its own OS and will detect items others won't.
After you do the above and what others suggest, you'll have ti pin each program back manually.
My System SpecsSystem Spec
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 Icons/Folders are missing in "All Programs"




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