Please help, first windows media player now Itunes!


  1. cherrylee10
    Posts : 5
    Windows 7
       New #1

    Please help, first windows media player now Itunes!


    Hi,

    I got my new laptop a few weeks ago running windows 7. A couple of days ago my windows media player stopped working, so I just started using divx instead. Now I have noticed that my itunes isn't working either. It doesn't load at all, I have search all the forums, I have tried un-installing it and reinstalling it, tried running it in xp mode, tried deleting itunes in processes. Nothing is working. Can anyone help??

    Also I don't know if it is at all related but it takes my laptop ages to shutdown. Also if any add or delete anything in a folder it doesn't happen straight away, I have to refresh it first. I have done a system run and run my virus scanner.
    Last edited by cherrylee10; 15 Oct 2011 at 09:36. Reason: Added more info
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  3. speedgamer01
    Posts : 1,009
    Windows 7 Ultimate 64 bit SP1
       New #2

    Hi there

    What virus scanner are you using?
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  4. cherrylee10
    Posts : 5
    Windows 7
    Thread Starter
       New #3

    I'm using McAfee :O/
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  6. speedgamer01
    Posts : 1,009
    Windows 7 Ultimate 64 bit SP1
       New #4

    I'm not happy to hear that. Mcaffee is not a good antivirus software at all, you should uninstall it.

    Instead download the free Malwarebites, update the virus signatures and run a full system scan with it.
    If there are any malwares, they will be found then
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  7. ignatzatsonic
    Posts : 12,012
    Windows 7 Home Premium SP1, 64-bit
       New #5

    McAfee is generally frowned on around here.

    It may not be the problem, but even if you had no problems, you can do better than McAfee.

    A combination of Malware Bytes and Microsoft Security Essentials is highly recommended.
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  8. cherrylee10
    Posts : 5
    Windows 7
    Thread Starter
       New #6

    I have done all suggested and itunes seems to be working now, thank you
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  10. speedgamer01
    Posts : 1,009
    Windows 7 Ultimate 64 bit SP1
       New #7

    I'm glad you got it sorted that easily
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  11. cherrylee10
    Posts : 5
    Windows 7
    Thread Starter
       New #8

    Forget my last comment, it isn't working :O( Still won't open. I don't care about windows media player just really want my itunes to work. Any ideas?
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  12. ignatzatsonic
    Posts : 12,012
    Windows 7 Home Premium SP1, 64-bit
       New #9

    Try a System Restore to a date prior to when this started.
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  13. cherrylee10
    Posts : 5
    Windows 7
    Thread Starter
       New #10

    I have tried that, still no luck :O(
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