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Windows 7: Please help, first windows media player now Itunes!

15 Oct 2011   #1
cherrylee10

Windows 7
 
 
Please help, first windows media player now Itunes!

Hi,

I got my new laptop a few weeks ago running windows 7. A couple of days ago my windows media player stopped working, so I just started using divx instead. Now I have noticed that my itunes isn't working either. It doesn't load at all, I have search all the forums, I have tried un-installing it and reinstalling it, tried running it in xp mode, tried deleting itunes in processes. Nothing is working. Can anyone help??

Also I don't know if it is at all related but it takes my laptop ages to shutdown. Also if any add or delete anything in a folder it doesn't happen straight away, I have to refresh it first. I have done a system run and run my virus scanner.


My System SpecsSystem Spec
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15 Oct 2011   #2
speedgamer01

Windows 7 Ultimate 64 bit SP1
 
 

Hi there

What virus scanner are you using?
My System SpecsSystem Spec
15 Oct 2011   #3
cherrylee10

Windows 7
 
 

I'm using McAfee :O/
My System SpecsSystem Spec
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15 Oct 2011   #4
speedgamer01

Windows 7 Ultimate 64 bit SP1
 
 

I'm not happy to hear that. Mcaffee is not a good antivirus software at all, you should uninstall it.

Instead download the free Malwarebites, update the virus signatures and run a full system scan with it.
If there are any malwares, they will be found then
My System SpecsSystem Spec
15 Oct 2011   #5
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

McAfee is generally frowned on around here.

It may not be the problem, but even if you had no problems, you can do better than McAfee.

A combination of Malware Bytes and Microsoft Security Essentials is highly recommended.
My System SpecsSystem Spec
15 Oct 2011   #6
cherrylee10

Windows 7
 
 

I have done all suggested and itunes seems to be working now, thank you
My System SpecsSystem Spec
15 Oct 2011   #7
speedgamer01

Windows 7 Ultimate 64 bit SP1
 
 

I'm glad you got it sorted that easily
My System SpecsSystem Spec
15 Oct 2011   #8
cherrylee10

Windows 7
 
 

Forget my last comment, it isn't working :O( Still won't open. I don't care about windows media player just really want my itunes to work. Any ideas?
My System SpecsSystem Spec
15 Oct 2011   #9
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Try a System Restore to a date prior to when this started.
My System SpecsSystem Spec
15 Oct 2011   #10
cherrylee10

Windows 7
 
 

I have tried that, still no luck :O(
My System SpecsSystem Spec
Reply

 Please help, first windows media player now Itunes!




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