My Laptop Slow Start up, Crash after sleep

ooklmao1 · 16 Oct 2011

chris7021 said:

sounds like an os issue..

1- did you try to use Malwarebytes Anti-Malware to see if you have some malware if the other software didn't find anything yet?

2- if the problem continues after doing some software troubleshooting then hardware troubleshooting is next.

3- try to remove your ram and hard drive and leave them out for like 30 mins and then put them back.

let me know if it works. most of the time it works on me when doing troubleshooting on laptops. =)

1. I didn't use malwarebytes to see if malware is on my laptop, could I use avast instead to detect malware?

2. Could you help me out with this step? not sure what to do

3. I'm terrified to take open my laptop :P Not sure if i'd be able to put it back once i take out the RAM

Vertex · 16 Oct 2011

I would first use Avast if I were you. Just use it to scan for malware and see if it picks up anything, OK. Remember, I told you not to have 2 antivirus programs installed and running side by side cause that often makes conflict causing severe lagging at the computer. Then if you are not satisfied with Avast, uninstall it before you install Malwarebytes but maybe Malwarebytes takes some time to update though so little patience there then use that to scan for malware and tell us what you find.

You don't have to remove your RAM immediately. We have to look for other possible culprits in the system first.

ooklmao1 · 16 Oct 2011

Vertex said:

I would first use Avast if I were you. Just use it to scan for malware and see if it picks up anything, OK. Remember, I told you not to have 2 antivirus programs installed and running side by side cause that often makes conflict causing severe lagging at the computer. Then if you are not satisfied with Avast, uninstall it before you install Malwarebytes but maybe Malwarebytes takes some time to update though so little patience there then use that to scan for malware and tell us what you find.

You don't have to remove your RAM immediately. We have to look for other possible culprits in the system first.

I've downloaded Malware bytes, so i should uninstall avast right?
I'm doing the scan now, so hopefully something shows up and i can get rid of it

Will post results soon~

Vertex · 16 Oct 2011

ooklmao1 said:

I've downloaded Malware bytes, so i should uninstall avast right?
I'm doing the scan now, so hopefully something shows up and i can get rid of it

Will post results soon~

Yes, if you are going to install Malwarebytes, uninstall Avast but let Avast finish scanning your computer first.

Layback Bear · 16 Oct 2011

First off slow down, we are not here to heart you but to help you. After you do your scans with you anti virus run Malwarebytes Anti Malware free. You do not have to remove your anti virus or turn it off. Make sure you update these programs before you run them. MBAM works well with other programs. The reason you run more that one security program is because no one program does it all. I call it layered protection. Their are many things that can cause your problem, we need to make sure their is no bug (virus and the such first). I would sure like to know if you have run any Tune up programs or registry cleaners. These kinds of programs can do all kinds of bad things. But right now lets stick with making sure your computer is not infected. When those security programs are updated and run let us know what is found. Their is another scan I would like for you to run after that. We know it takes time. Here is the little fly in the ointment. If a computer gets infected and then it's cleaned of the infection the damage the infection has done might not be repaired. If need be we will help you through that. Get back to us.

ooklmao1 · 16 Oct 2011

Layback Bear said:

First off slow down, we are not here to heart you but to help you. After you do your scans with you anti virus run Malwarebytes Anti Malware free. You do not have to remove your anti virus or turn it off. Make sure you update these programs before you run them. MBAM works well with other programs. The reason you run more that one security program is because no one program does it all. I call it layered protection. Their are many things that can cause your problem, we need to make sure their is no bug (virus and the such first). I would sure like to know if you have run any Tune up programs or registry cleaners. These kinds of programs can do all kinds of bad things. But right now lets stick with making sure your computer is not infected. When those security programs are updated and run let us know what is found. Their is another scan I would like for you to run after that. We know it takes time. Here is the little fly in the ointment. If a computer gets infected and then it's cleaned of the infection the damage the infection has done might not be repaired. If need be we will help you through that. Get back to us.

Alright, well the results after my scan are..
I removed a bunch of adware? I'm not sure if thats the problem? but i didn't get anything else from the scan. Soo now what would you like me to do?
And how do i make sure my 2 antivirus aren't colliding with each other? I actually have Mcafee,Avast, and malware bytes. Not sure if Spybot Seach And Destroy is an antivirus, but i have that too.

rraod · 16 Oct 2011

Chris7021, your point 3 is Strange solution! ....

Vertex · 17 Oct 2011

ooklmao1 said:

Alright, well the results after my scan are..
I removed a bunch of adware? I'm not sure if thats the problem? but i didn't get anything else from the scan. Soo now what would you like me to do?
And how do i make sure my 2 antivirus aren't colliding with each other? I actually have Mcafee,Avast, and malware bytes. Not sure if Spybot Seach And Destroy is an antivirus, but i have that too.

You simply must not have multiple antivirus programs installed and running at the same time. Last time, I did not recall you say that you installed Mcafee as well? Are you saying you now have Avast, Mcafee and Malwarebytes installed and running at your computer right now plus you also have Spybot? That is a recipe for disaster. I suggest you must only have one of these programs installed. Not sure if Spybot is OK with any of them but Avast, Mcafee and Malwarebytes must not linger there at the same time. You must have only one of them installed and running at your computer. A very slow computer is a very common symptom of antivirus program conflict.

marsmimar · 17 Oct 2011

Remove McAfee completely using their official McAfee Consumer Product Removal tool (MCPR.exe). McAfee has a history of not working well with Windows 7. Read this McAfee article completely. It basically says that Windows 7 users should first remove McAfee using Control Panel > Programs and Features BEFORE using the MCPR tool. And the download link for the MCPR removal tool is given in the XP Users section.

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Malwarebytes is a unique product that works perfectly well along side other antivirus suites. It is NOT meant to be used as a stand alone computer protection program. Especially the free version because it has no real time scanning. Only when two antivirus products have real time scanning enabled do people have conflicts and crashes. In other words, using Malwarebytes Free (or the paid Pro version) along side Avast 6 is perfectly fine.

Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

Layback Bear · 17 Oct 2011

May I ask why you didn't tell us before that you were using two anti virus programs? Remove McAffe.....
Malwarebytes will work with a anti virus program with no problem.
marsmimar and I have both posted this information. You do not need to turn off Avast when running Malwarebytes. Just a note, don't scan with two programs at the same time. Have you used any Tune Up programs or registry cleaners? For us to help you we need timely information.