can get past windows screen just prior to the login

i would like some info or pointers on what i can do to get this laptop working, i have rebooted it in safe mode and it attempts to start up, it get to the point where the windows 7 blue log on screen shows up but does not have the login or user account part but the theme shows up,

any help i could really use

it is a hp laptop g6i

Thanks

welcome to the forum.

do you have a windows 7 installation disk or back up disk that came with the laptop. if so restart the computer and hold R. this should initiate the windows recovery program. from there just follow the steps, and it should repair any start up issue that are amis.

I cant think of a reason why it wouldnt boot in safe mode.

Does the computer crash, or do you still have mouse movement? and new software change before hand?

i dont have any disk with this system, i purchased it from a second hand store and this is what i am left with, the mouse moves but i can let it stay there on that screen for hrs and nothing will happen,

i tries the repair option by pushing F8 and selecting repair computer but it just reboots ..can i use any windows 7 disk...i have the recovery disk for my dell.....can i use the os files i may be needing if any from another OS disk?

if its a recovery disk it might not work, but worth a shot.

you can download recovery disks (they used to be free..) that contain all the Microsoft recovery programs. High Speed System Recovery Disc Downloads

someone else my have a better solution, but its a new problem to me

Thank you very much for your help i will take a look at the link. any idea what would cause this behavior? or if there is something i can do with taking the hd out and putting in external drive and repair the registry?

someone else may know, but ive not heard of this before. especially not allowing you to boot into safe mode.

Getting your files back won't be an issue, either pug the hdd directly into another pc, or buy a 3.5" sata caddy and then plug it into a laptop or pc.

This is why when people tell you to back things up you should lol

I've seen on other posts where they suggested plugging the hdd into another pc in order to download data. So, where does the OS live if not on the hdd? How does plugging the hdd into another pc bypass the OS?

I have Carbonite that backs up nightly. Unfortunately, this happened between backups. Guess I need to reconsider letting it run continuously.

no the OS is on the harddrive, but plugging it into another computer as a slave drive uses the other computers OS system.
All it is doing is accessing the files on your drive. if you plug it into another computer and is the only HDD attached it will do exactly the same as what happens with your computer.