Windows 7 "Shutdown Box" Problem

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  1. ESL
    Posts : 190
    Windows 7 Professional x64
       #1

    Windows 7 "Shutdown Box" Problem


    Here is a screenshot I found online of what I have encountered lately with my Windows 7 Home Premium system. When I close certain programs, I sometimes get a box very similar to the attached one pop up, asking me what shutdown options I would like to perform in Windows 7.

    The problem is, when this box pops up, it eliminates all of my icons to the left of my PC's clock, almost leaving my system in between a state of shutdown and not. After this happens, if I try to run Windows Live Mail, I always get an error saying something about corrupted calendar entries in Windows Live Mail, so it cannot open. Upon restart, and upon opening Windows Live Mail again, emails that I have moved from the inbox to a personalized folder are not only in the personalized folder, but they are AGAIN in the inbox, and if I try to delete them from the inbox, it says "an unknown error has occurred."

    I recently did a clean install of Windows 7, and this is the first time I have ever encountered this shutdown box. I've used Windows 7 since late 2009. Could this box be a result of a Windows Update I blindly installed? I would like it to be gone from my system. It's frustrating that it only comes up occasionally when I close a program. I would like to identify the cause so I can eliminate it permanently.
    Attached Thumbnails Attached Thumbnails Windows 7 "Shutdown Box" Problem-shutdown.jpg  
      My Computer


  2. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #2

    What specific programs cause this odd window?
      My Computer


  3. ESL
    Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #3

    Three so far, but it's strange, because it isn't all the time. WM Recorder, Malware Bytes, and Daemon Tools Lite.
      My Computer


  4. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #4

    I don't think that is a Windows 7 function, but was present in XP. Do a full scan with your Malwarebytes after doing an update. The same with Super AntiSpyware, there's a link below my sig.
    You can also try sfc /scannow.
      My Computer


  5. ESL
    Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #5

    Thanks. I'll let you know the results of the scans. In the meantime, I'd like to tell you I was able to reproduce the problem just now by closing down WM Recorder. As you'll see from the screenshots, the whole color scheme of Windows 7 changed, my icons to the left of the clock were reduced from nine down to two, and the shutdown box appeared.
    Attached Thumbnails Attached Thumbnails Windows 7 "Shutdown Box" Problem-normalcolour.png   Windows 7 "Shutdown Box" Problem-colourchange.png   Windows 7 "Shutdown Box" Problem-shutdownproblem.png  
      My Computer


  6. ESL
    Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #6

    All scans came back normal, except Super AntiSpyware, which found and removed 184 tracking cookies.
      My Computer


  7. ESL
    Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #7

    I recreated the problem again by closing WM Recorder, and this time when I did, in addition to the Windows 7 shutdown box, it asked about MalwareBytes, and if I wanted to exit the MalwareBytes protection module. See the attached screenshot.
    Attached Thumbnails Attached Thumbnails Windows 7 "Shutdown Box" Problem-shutdownagain.png  
      My Computer


  8. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #8

    You're welcome. I do see you have some updates waiting too.
      My Computer


  9. ESL
    Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #9

    Yes. Just IE9 and Silverlight.
      My Computer


  10. Posts : 71,959
    64-bit Windows 11 Pro for Workstations
       #10

    Hello ESL,

    What method are you using to close these windows/programs?

    If you are pressing the ALT+F4 keys to close them, then you may have also pressed the ALT+F4 keys when the desktop just happened to be active. That would open the "Shut Down Windows" dialog box.

    Hope this helps,
    Shawn
      My Computer


 
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