Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Started having problems opening and saving PDF files

26 Oct 2011   #21
ttraylor

Windows 7 Home Premium x64
 
 

I thought for one second that I had it tonight. I deleted Java off my computer and ran the Stand Along program again and it found nothing. I downloaded MSE and it downloaded and saved to my download folder. I then downloaded SuperAntiSpyware and it downloaded but would not save. So I went back to the download folder to run MSE and it was gone. I don't know where it went, but it was gone. So I will download them at work and bring them home. This is really starting to suck.


My System SpecsSystem Spec
.
27 Oct 2011   #22
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

It is frustrating. One thing to try, if things will download, instead of Save, try run instead.

My only other suggestion is to buy Norton Internet Security 2011, or 2012. This will give you the ability to use Norton Bootable Recovery Tool (NBRT) which also runs offline. Running a normal Norton scan might clean the infection, it is robust. Don't try to install Norton until you use the NBRT which you'll have to download and burn to disk or a bootable USB drive. Pick it up in a box from a Best Buy, Wal*Mart, etc.

Tip   Tip
If you do get it, be sure to remove any other security with active protection first.


I have used NBRT 3 times to remove really bad infections when other people couldn't.

Be prepared for a few anti-Norton pundits to comment.
My System SpecsSystem Spec
27 Oct 2011   #23
cyclic

Windows 7 home premium x64
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Be prepared for a few anti-Norton pundits to comment.
Norton, please take control of my system, software.
Why would anyone be against it?
My System SpecsSystem Spec
.

27 Oct 2011   #24
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by cyclic View Post
Quote   Quote: Originally Posted by Britton30 View Post
Be prepared for a few anti-Norton pundits to comment.
Norton, please take control of my system, software.
Why would anyone be against it?
SEE? Unenlightened one. If Norton does that to your system, you have big problems mate.
My System SpecsSystem Spec
27 Oct 2011   #25
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Hi, ttralyor.

Let's see if we can determine what is happening. Please download DDS.scr by sUBs and save it to your desktop: Link
  • Double-Click dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear, DDS.txt and Attach.txt.
  • A window will open instructing you save & post the logs.
  • Save the logs to a convenient place such as your desktop.
  • Copy the contents of both DDS.txt and Attach.txt logs and post in your next reply.
My System SpecsSystem Spec
27 Oct 2011   #26
Athene

 

Hi ttraylor, please follow Corrine's instructions. She has cleaned up tons of computers over here and in other forums, including mine several years ago. You're in excellent hands with her :-)
My System SpecsSystem Spec
27 Oct 2011   #27
ttraylor

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Corrine View Post
Hi, ttralyor.

Let's see if we can determine what is happening. Please download DDS.scr by sUBs and save it to your desktop: Link
I will give this a try but I will have to download at work and then bring it home. Still not able to download from my home computer.
My System SpecsSystem Spec
27 Oct 2011   #28
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

OK buddy, we;re with you.
My System SpecsSystem Spec
28 Oct 2011   #29
ttraylor

Windows 7 Home Premium x64
 
 

Ok, here is what I have and I hope I did this right. Thanks.

Code:
DDS (Ver_2011-08-26.01) - NTFSAMD64 
Internet Explorer: 9.0.8112.16421
Run by Traylor's at 16:50:06 on 2011-10-28
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3839.2913 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: ZoneAlarm Firewall *Enabled* {D17DF357-CFF5-F001-D1C1-FCD21DFE3D5E}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\SysWOW64\ZoneLabs\vsmon.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe
C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe
C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\ASUS\EPU-4 Engine\FourEngine.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\SysWOW64\AsHookDevice.exe
C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Windows\SysWOW64\PSIService.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgemca.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\splwow64.exe
C:\Windows\system32\AUDIODG.EXE
C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\MediaCataloger.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig?hl=en
mStart Page = hxxp://asus.msn.com
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZone.dll
mURLSearchHooks: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZone.dll
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZone.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZone.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
mRun: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
mRun: [RunAIShell] C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [ZoneAlarm Client] "C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe"
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [Corel Photo Downloader] "C:\Program Files (x86)\Common Files\Corel\Corel PhotoDownloader\Corel PhotoDownloader.exe" -startup
mRun: [Corel File Shell Monitor] C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office10\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{58BECAF4-A8B8-49F8-9CFA-7F138B0EF3E5} : DhcpNameServer = 192.168.1.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files (x86)\Common Files\microsoft shared\Web Folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64:     AcroIEHelperStub - No File
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO-X64:     WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64:     Search Helper - No File
BHO-X64: ZoneAlarm Security Engine Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
BHO-X64:     ZoneAlarm Security Engine Registrar - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZone.dll
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: Skype Plug-In: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64:     SkypeIEPluginBHO - No File
BHO-X64: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB-X64: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZone.dll
TB-X64: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
mRun-x64: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
mRun-x64: [RunAIShell] C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe
mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [ZoneAlarm Client] "C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe"
mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun-x64: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun-x64: [Corel Photo Downloader] "C:\Program Files (x86)\Common Files\Corel\Corel PhotoDownloader\Corel PhotoDownloader.exe" -startup
mRun-x64: [Corel File Shell Monitor] C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Traylor's\AppData\Roaming\Mozilla\Firefox\Profiles\89v16w3d.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en&source=iglk
FF - component: C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\components\TrustCheckerMozillaPlugin.dll
FF - component: C:\Users\Traylor's\AppData\Roaming\Mozilla\Firefox\Profiles\89v16w3d.default\extensions\{31513E58-F253-47ad-86DB-D5F21E905429}\components\mintray-9178506d-2005072516-trunk.dll
FF - component: C:\Users\Traylor's\AppData\Roaming\Mozilla\Firefox\Profiles\89v16w3d.default\extensions\{91da5e8a-3318-4f8c-b67e-5964de3ab546}\components\FFExternalAlert.dll
FF - component: C:\Users\Traylor's\AppData\Roaming\Mozilla\Firefox\Profiles\89v16w3d.default\extensions\{91da5e8a-3318-4f8c-b67e-5964de3ab546}\components\RadioWMPCore.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npicaN.dll
FF - plugin: C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\npFFApi.dll
FF - plugin: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\system32\DRIVERS\ctxusbm.sys --> C:\Windows\system32\DRIVERS\ctxusbm.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe [2011-9-12 5265248]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2011-8-2 192776]
R2 Device Handle Service;Device Handle Service;C:\Windows\SysWOW64\AsHookDevice.exe [2010-11-2 203392]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys [2010-11-5 33528]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;C:\Program Files\CheckPoint\ZAForceField\ISWSVC.exe [2010-11-5 822264]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]
R3 CamDrL64;Logitech QuickCam Pro 3000(PID_08B0);C:\Windows\system32\DRIVERS\CamDrL64.sys --> C:\Windows\system32\DRIVERS\CamDrL64.sys [?]
R3 LVUSBS64;Logitech USB Monitor Filter;C:\Windows\system32\drivers\LVUSBS64.sys --> C:\Windows\system32\drivers\LVUSBS64.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;C:\Windows\system32\drivers\viahduaa.sys --> C:\Windows\system32\drivers\viahduaa.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 ahcix64s;ahcix64s;C:\Windows\system32\DRIVERS\ahcix64s.sys --> C:\Windows\system32\DRIVERS\ahcix64s.sys [?]
S3 BVRPMPR5a64;BVRPMPR5a64 NDIS Protocol Driver;\??\C:\Windows\system32\drivers\BVRPMPR5a64.SYS --> C:\Windows\system32\drivers\BVRPMPR5a64.SYS [?]
S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;C:\Windows\system32\DRIVERS\netr28x.sys --> C:\Windows\system32\DRIVERS\netr28x.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2011-10-28 01:34:21    --------    d-----w-    C:\ProgramData\SUPERSetup
2011-10-26 01:30:26    --------    d-----w-    C:\Windows\Standalone System Sweeper
2011-10-23 20:05:13    --------    d-----w-    C:\Users\Traylor's\AppData\Roaming\Foxit Software
2011-10-20 00:13:05    --------    d-----w-    C:\Program Files (x86)\Foxit Software
2011-10-12 20:23:01    --------    d-----w-    C:\1A3ECE58D338730D16F6DB
2011-10-12 18:26:38    75776    ----a-w-    C:\Windows\SysWow64\psisrndr.ax
2011-10-12 18:26:38    613888    ----a-w-    C:\Windows\System32\psisdecd.dll
2011-10-12 18:26:38    465408    ----a-w-    C:\Windows\SysWow64\psisdecd.dll
2011-10-12 18:26:37    108032    ----a-w-    C:\Windows\System32\psisrndr.ax
2011-10-12 18:26:35    3138048    ----a-w-    C:\Windows\System32\win32k.sys
2011-10-12 18:26:28    861696    ----a-w-    C:\Windows\System32\oleaut32.dll
2011-10-12 18:26:28    571904    ----a-w-    C:\Windows\SysWow64\oleaut32.dll
2011-10-12 18:26:28    331776    ----a-w-    C:\Windows\System32\oleacc.dll
2011-10-12 18:26:28    233472    ----a-w-    C:\Windows\SysWow64\oleacc.dll
2011-10-08 13:20:53    --------    d-----w-    C:\Users\Traylor's\AppData\Roaming\AVG2012
2011-10-08 13:20:40    --------    d-----w-    C:\ProgramData\AVG2012
.
==================== Find3M  ====================
.
2011-10-28 21:49:09    848    --sha-w-    C:\Windows\SysWow64\KGyGaAvL.sys
2011-10-27 02:33:25    414368    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-10-03 10:06:03    472808    ----a-w-    C:\Windows\SysWow64\deployJava1.dll
2011-09-13 11:30:08    37456    ----a-w-    C:\Windows\System32\drivers\avgrkx64.sys
2011-09-01 05:24:07    2309120    ----a-w-    C:\Windows\System32\jscript9.dll
2011-09-01 05:17:57    1389056    ----a-w-    C:\Windows\System32\wininet.dll
2011-09-01 05:12:04    2382848    ----a-w-    C:\Windows\System32\mshtml.tlb
2011-09-01 02:35:59    1798144    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2011-09-01 02:28:15    1126912    ----a-w-    C:\Windows\SysWow64\wininet.dll
2011-09-01 02:22:54    2382848    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2011-08-31 22:00:50    25416    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2011-08-08 11:08:58    46672    ----a-w-    C:\Windows\System32\drivers\avgmfx64.sys
.
============= FINISH: 16:50:42.83 ===============

MozBackup 1.4.10
Mozilla Firefox 7.0.1 (x86 en-US)
Mozilla Thunderbird (7.0.1)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser (KB973685)
Nero 9 Essentials
Nero BurnRights
Nero BurnRights Help
Nero ControlCenter
Nero DiscSpeed
Nero DiscSpeed Help
Nero DriveSpeed
Nero DriveSpeed Help
Nero Express Help
Nero InfoTool
Nero InfoTool Help
Nero Installer
Nero Online Upgrade
Nero StartSmart
Nero StartSmart Help
Nero StartSmart OEM
NeroExpress
neroxml
Platform
Quicken Basic 2000
Quicken WillMaker Plus 2010
QuickTime
Realtek 8136 8168 8169 Ethernet Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Skype Toolbars
Skype™ 5.1
SpywareBlaster 4.4
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
VIA Platform Device Manager
Visual Studio 2008 x64 Redistributables
Windows Live
Windows Live Communications Platform
Windows Live Essentials
Windows Live Fotogalerie
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh - ActiveX-besturingselement voor externe verbindingen
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
ZoneAlarm
.
==== Event Viewer Messages From Past Week ========
.
10/28/2011 1:16:24 PM, Error: Service Control Manager [7000]  - The mrtRate service failed to start due to the following error:  This driver has been blocked from loading
10/28/2011 1:16:24 PM, Error: Application Popup [1060]  - \SystemRoot\SysWow64\Drivers\mrtRate.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
.
==== End Of File ===========================
My System SpecsSystem Spec
28 Oct 2011   #30
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

That will work, but you should have done as Corrine said, save as text file, zip it then upload. thanks for your efforts.

Well she didn't say that, but attaching the .txt files would be better.
My System SpecsSystem Spec
Reply

 Started having problems opening and saving PDF files




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Problems saving .doc and .txt files to my desktop
On my Windows 7 Home Premium (x64) I recently started receiving an error when trying to save a document (.doc, .xls, etc) or text (.txt)file to my desktop. The error is as follows: "C:\Users\John\Desktop\(FILE NAME).doc You don't have permission to save in this location. Contact the...
General Discussion
BSOD Recently Started. System Not Saving Dump Files Though Activated
My dual monitor Win 7 64bit started getting BSOD about 10 days ago. I did see a Windows update for an Nvidia software update about same time. I use this computer 8-10 hrs per day, no problems until recent. My system shows that I have activated dump files and saw one earlier today in minidump folder...
BSOD Help and Support
BSOD when opening programs or saving data
Hi guys, Having massive problems with the dreaded BSOD making my computer almost unusable. The system either crashes when I attempt to load any program or if it loads the program it runs very slowly and eventually hangs and crashes. I've run the SF_Diagnostic tool and have attached the...
BSOD Help and Support
Programs crash on opening or saving to Desktop
For example: If I create an Excel file and try to save it to my desktop, when I click "File" then "Save As" and then click on my desktop icon, Excel freezes and crashes, same with Microsoft Word. If I open a program such as MS Word or Adobe Acrobat, and navigate to my desktop to open a file, the...
General Discussion
Saving in word but files are not saving
I open a file sent to me in email, click enable editing, work on it for three hours, hitting save all the while, then go to email it back and the file is gone. It isn't in my documents where I saved it, and it isn't under recent files. Please please please help me. I am sure you can relate to...
Microsoft Office
Applications hang when opening or saving files
When I try to open or save a file in some applications the dialogue box starts to open and then it and the application freezes. The affected applications all use Explorer type dialogue boxes, those using XP and older style dialogue boxes are OK. Explorer itself works OK and I can open files by...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:05.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App