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Windows 7: Deleted user account reappears at login


22 Oct 2011   #1

Windows 7 Home Premium 64bit
 
 
Deleted user account reappears at login

Hi

A couple of months ago I had to take my HP TouchSmart in to get a new fan put in, when It came back it had a user account called 'test' on it. I assumed the repair guys set it up to test something but I've tried deleting it and it just shows back up at the next login. As far as I can see there's nothing on it so I don't know why it won't delete, does someone know how I can get rid of it?

Thanks


My System SpecsSystem Spec
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22 Oct 2011   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Kat, and welcome to Seven Forums.

What method did you use to try and delete the user account with?

User Account - Delete

Hope this may help,
Shawn
My System SpecsSystem Spec
23 Oct 2011   #3

Windows 7 Home Premium 64bit
 
 

I tried deleting it in both the users accounts and in the elevated command prompt, as I can't use the local users and groups option. With both the test user reappears at startup...
My System SpecsSystem Spec
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23 Oct 2011   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Kat,

In User Accounts (control panel), what type (ex: Standard user or Administrator) does it have for the "Test" user account?


As a test, see if using OPTION TWO in the tutorial below with the command below in a elevated command prompt to disable the "Test" user account may allow you to be able to delete the user account, and delete it's C:\Users\Test folder afterwards.

Net user "Test" /active:no

User Account - Enable or Disable
My System SpecsSystem Spec
24 Oct 2011   #5

Windows 7 Home Premium 64bit
 
 

The test user is an administrator.

I disabled the account before deleting but it still reappeared at start up.

Thanks for all your help
My System SpecsSystem Spec
24 Oct 2011   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Are you part of a domain or workgroup?

Does the account remain disabled?

Just as a test, enable the built-in Administrator account to see if you may be able to delete "Test" while logged in the built-in "Administrator" account, and still have it deleted after a restart.
My System SpecsSystem Spec
26 Oct 2011   #7

Windows 7 Home Premium 64bit
 
 

Hi Brink

No I'm not part of a domain or workgroup.

The account does not remain disabled, once the computer is restarted it shows up again at login.

I tried deleting the account through both the control panel and command prompt in the built in admin account but both times it reappeared after restart.
My System SpecsSystem Spec
26 Oct 2011   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

It wouldn't hurt to create a bootable USB/DVD with Microsoft Standalone System Sweeper, and scan your system at boot with it to help make sure that your system is clean.
My System SpecsSystem Spec
27 Oct 2011   #9

Windows 7 Home Premium 64bit
 
 

Here were the results:


Code:
 
--------------------------------------------------------------------------------
Standalone System Sweeper Log, (c) 2006
Started On Thu Oct 27 2011 16:41:41
************************************************************
Product Version: 2.0.213.0
Engine Version: 1.1.2803.0
AS Signature Version: 1.0.0.0
AV Signature Version: 1.0.0.0
************************************************************
Signature updated on Thu Oct 27 2011 16:42:04
Product Version: 2.0.213.0
Engine Version: 1.1.7801.0
AS Signature Version: 1.115.648.0
AV Signature Version: 1.115.648.0
************************************************************
!WARNING
Expensive file
File Name:D:\SwSetup\MSDVD\MSDVD_3.0.1.3123_ALL_APP_W7_WW-01.exe->(WinZipSfx)->hp/tmp/src/Data1.cab->_B518263A33804C898AE900C1CFC0FA0C
File Size:6332352
Time:6754
Container:No
Metric:CPU
CRC4:2813297023
CRC8:2687760638
CRC16:2876155061
CRCHeader:955211867
CRCFooter:1931327431
!WARNING
Expensive file
File Name:D:\Windows\System32\Recovery\Winre.wim
File Size:168390841
Time:131836
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3343223055
CRCFooter:2150084017
!WARNING
Expensive file
File Name:E:\preload\base.wim->\SwSetup\MSDVD\MSDVD_3.0.1.3123_ALL_APP_W7_WW-01.exe->(WinZipSfx)->hp/tmp/src/Data1.cab->_B518263A33804C898AE900C1CFC0FA0C
File Size:6332352
Time:6380
Container:No
Metric:CPU
CRC4:2813297023
CRC8:2687760638
CRC16:2876155061
CRCHeader:955211867
CRCFooter:1931327431
!WARNING
Expensive file
File Name:E:\preload\base.wim->\SYSTEM.SAV\FactoryUpdate\boot.wim
File Size:244049072
Time:129028
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3668913219
CRCFooter:2962380179
!WARNING
Expensive file
File Name:E:\preload\base.wim->\Windows\System32\Recovery\Winre.wim
File Size:168390841
Time:129761
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3343223055
CRCFooter:2150084017
!WARNING
Expensive file
File Name:E:\preload\base.wim
File Size:13052819186
Time:4303505
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:2582643255
CRCFooter:554148536
!WARNING
Expensive file
File Name:E:\preload\base.wim
File Size:13052819186
Time:4430178
Container:Yes
Metric:WALL
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:2582643255
CRCFooter:554148536
!WARNING
Expensive file
File Name:E:\Recovery\WindowsRE\winre.wim
File Size:272825522
Time:179572
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:882279019
CRCFooter:3806071848
!WARNING
Expensive file
File Name:E:\system.sav\FactoryUpdate\boot.wim
File Size:244049072
Time:125721
Container:Yes
Metric:CPU
CRC4:600113741
CRC8:393119255
CRC16:1784157772
CRCHeader:3668913219
CRCFooter:2962380179
************************************************************
 
Standalone System Sweeper Log, (c) 2006
Stopped On Thu Oct 27 2011 22:15:10 (Exit Code = 0x0)
************************************************************
My System SpecsSystem Spec
27 Oct 2011   #10
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

I don't see anything that is a threat in the log file.

You might go back to where you took it, and ask them what this test account is for and remove if possible.
My System SpecsSystem Spec
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 Deleted user account reappears at login




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