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Windows 7: Toshiba laptop-windows 7 problem wont boot..

27 Oct 2011   #1
PatricioIII

32
 
 
Toshiba laptop-windows 7 problem wont boot..

Please help me. The problem is my laptop having a hard time to start up/ reboot.. Even i used the recovery disk and the advance options.. After windows loading it stops and hang on black screen and never continues.. When i used the start-up repair the logo will appear and hang on there in a minutes then after that it restart again..

Specs.. Toshiba U500 satellite
Windows 7 32bit..
Thanks..


My System SpecsSystem Spec
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27 Oct 2011   #2
essenbe
Microsoft MVP

Windows 7 Enterprise X64/Windows 10 X64
 
 

I would suggest downloading the diagnostic software for your hard drive from the manufacturer to see if it is a problem with the hard drive. If that passes you may find this tutorial on startup repair helpful.
My System SpecsSystem Spec
27 Oct 2011   #3
gregrocker

 

In addition try booting into Safe Mode with Networking to install, update and run a full scan with Malwarebytes

If Safe mode fails, download, burn to CD or write to flash stick, boot and run a full scan with Microsoft Standalone System Sweeper

Once clear of infection, boot into System Recovery Options to run Startup Repair repeatedly. If this fails, return to Recovery Tools list to try System Restore, then open a Command Line to run SFC -SCANNOW Run in Command Prompt at Boot. Best to run Recovery Options from your DVD or REpair CD: System Repair Disc - Create

If these fail to Start Win7, you can copy out your files with the DVD or Repair CD using this method: Copy & Paste - in Windows Recovery Console

Then run Toshiba Factory Recovery from boot, using Recover Disks you've made or order, or find a Win7 installation DVD to Clean Reinstall: Toshiba HDD Recovery Utility
Reinstalling Windows 7
My System SpecsSystem Spec
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27 Oct 2011   #4
PatricioIII

32
 
 

I think it has a bigger problem.. even the safe mode command prompt is affected.. after loading a few files it stops and hang there.. then a few minutes it restart to choosing F2 and F12.. or launch repair recommended / start windows normally.. after that blank screen again and the computer stops there...
My System SpecsSystem Spec
27 Oct 2011   #5
gregrocker

 

Follow the steps I gave you to clean infection using bootable System Sweeper then run the Repairs - if necessary from the booted Win7 DVD or Repair CD which doesn't rely on System files to do repairs: System Repair Disc - Create
My System SpecsSystem Spec
28 Oct 2011   #6
PatricioIII

32
 
 

Sir i followed the step just awhile ago, using cd and usb.. It didnt work, the windows logo appear then after that it stops again in blank screen. Wont continue, but the mouse cursor is moving.. Maybe last resort is i'll bring it to a technician..
My System SpecsSystem Spec
28 Oct 2011   #7
Beta

Windows 7 Pro x64 SP1 and Mac OS X 10.8.3
 
 

Do you need to get files off of the computer? If you do you could use a Linux Ubuntu live CD to remove the files that you need off of your computer. THen you could perform a clean install.
My System SpecsSystem Spec
28 Oct 2011   #8
PatricioIII

32
 
 

No important files in my laptop.. Im just wondering it opens faster but when the logo appears it wont continue.. Maybe the windows files are infested.. That blank screen cant pass through..
My System SpecsSystem Spec
28 Oct 2011   #9
Beta

Windows 7 Pro x64 SP1 and Mac OS X 10.8.3
 
 

Your best bet at this point would be to do a clean install of Windows 7 on your laptop. Do you have the backup media provided by your Laptop maker? You will find your CD key on the bottom of your laptop.
My System SpecsSystem Spec
28 Oct 2011   #10
essenbe
Microsoft MVP

Windows 7 Enterprise X64/Windows 10 X64
 
 

PatricioIII, If you mad the CD/DVD as greg suggested, boot into the CD, not into windows.
My System SpecsSystem Spec
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 Toshiba laptop-windows 7 problem wont boot..




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