I was having a problem with Windows 7 running slowly, so I did a Google search. The first link popped up as "Microsoft Tech Support for Windows 7". I called the 800 phone number and got a woman, with a strong Indian accent, who began asking me specific questions. (Nothing new with the Indian accent and tech support)
I began responding and we opened a dialog that seemed to be heading toward resolution of my problem. She asked all the usual questions, your phone number in case we get disconnected, your email address, etc.
She asked me to download a file to help with diagnostics. I did. She began walking me through a process that ended in me giving her remote control of my computer. I did not like doing that, but reluctantly agreed. I had not done this before except with a good friend who I trust completely. So here I was with my kimono pulled open and feeling very vulnerable. My red flags began going up.
She continued checking my computer and found a zillion errors. She began talking yearly contracts and hinted I better do something soon before my computer flushed down the drain.
I point blank asked her if she was certified Microsoft Support. She told me then that she was iYogi, a certified Partner of Microsoft. I kept asking and she kept side-stepping and offering a yearly contract at an unspecified price. I grew insistent, "YES or NO DO YOU WORK FOR MICROSOFT!"
I was thinking, this idiot has control of my computer! What kind of fool am I? I told her that the conversation was over and I wanted her and her 'partnership' off my computer. NOW. She was persistent. I told her that iYogi was deceptive in saying they were "Certified Microsoft Support" when they were just trying to sell a service.
Further internet research on my part tells me that iYogi was Dell Tech Support and that the company is genuine. However the initial deception has put me off. I changed passwords, router and computers, but still have a nagging feeling. I also get that iYogi may be a scam and other illegitimate companies are representing themselves as iYogi.
It is now about three months since I had this interaction with iYogi. I am, now, getting email asking me to click on a link to "complete my registration with iYogi."
My problem was a "critical Windows update" that solved the slow running of Windows. I use WinUtilities Professional to clean.
OK, rant over. What should I do to be sure that whoever that was is gone? I have Microsoft Essentials virus protection and Spybot. A few things show up from time to time, and I wonder how much I should be concerned.
Thanks in advance