Keeps wanting to reloads programme at startup

Byatt · 01 Mar 2016

Hi
I'm running webroot on a HP netbook 32bit windows 7. I have been using webroot for some years and am very happy with it. I recently had to reload windows from D drive backup (Complete restore) and now every time I boot-up, I am asked (via the security warning) if I want to install webroot. I have already installed Webroot and it appears to be running fine, and activated with my code, Each time it asks, It makes no difference if I click OK or Cancel, next time I turn on it does the same again.
Any suggestions? is there a folder where it keeps items to ask to load on startup, if so can I just delete the item from the file? Its as though an install command is stuck in a loading buffer???????
Help Please.
How do I resolve this.

rvcjew · 01 Mar 2016

Shouldn't be in the normal startup folder but worth a shot.
C:\Users\your user here\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

Have you tried uninstalling the program and rebooting then reinstalling it and rebooting?

Byatt · 02 Mar 2016

Hi
Thanks for the reply, Yes I've tried that, and its not in the Startup file, it just keeps coming back as though its a new programme asking to be installed every time I boot on????????, keeps coming back irrespective of me clicking on open or cancel on the security screen.........

Barman58 · 02 Mar 2016

Take a look at Autoruns from Microsoft, it actually shows you everything that starts with windows

https://technet.microsoft.com/en-gb/.../bb963902.aspx

Warning

Please be careful with this program, it is extremely powerful and misuse could necessitate a re-install
Careful Use will allow you to either disable [recommended] or Delete any start up item
Full instructions are avaiable on the link provided

Going on your symptoms the place to look would be the Run Once items