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Windows 7: Laptop Won't Boot, can't get past Initial Windows Screen

12 Nov 2011   #151
Jim15

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by legacy7955 View Post
I'm thinking that your issue was due to some very nasty malware.

I'm interested to see if once you're confident everything is working well, if you will do a new Malwarebytes scan and I am concerned about root kits here possibly. Maybe run the GMER scan, get it directly from www.gmer.net.

I'm still wondering if a partition may be infected. Possible?

Anyone else think looking for rootkits is a good idea?
Before making this thread, a virus was sort of my first thought. Because my computer absolutely refused to run an SFC scan no matter what I did. So I ran a program called Vipre Rescue which does a full scan of the drive. It turned up nothing. Although Greg said he's never heard of that program before. Have you heard of it?

I never got a chance to use Malwarebytes sadly. I'll gladly download and use it after the disk check ends, though.


My System SpecsSystem Spec
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12 Nov 2011   #152
legacy7955

win 7 home premium 64 bit
 
 

Jim I would run malwarebytes but also seriously consider running gmer (from www.gmer.net) because if you have an infected partition the root kit could still be lurking in there.

I'm hoping to get a guru like gregrocker to chime in on using gmer or even tdsskiller another root kit destroyer.
My System SpecsSystem Spec
12 Nov 2011   #153
Jim15

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by legacy7955 View Post
Jim I would run malwarebytes but also seriously consider running gmer (from www.gmer.net) because if you have an infected partition the root kit could still be lurking in there.

I'm hoping to get a guru to chime in on using gmer.
We'll wait and see what Greg has to say I guess. I'm all for running it if there's even a possibility that it can help, but then again I have no idea when it comes to something like an infected partition.
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12 Nov 2011   #154
Jim15

Windows 7 Home Premium 64
 
 

Just a quick update, the disk check completed and found no problems.
My System SpecsSystem Spec
12 Nov 2011   #155
Jim15

Windows 7 Home Premium 64
 
 

I'm having a bit of trouble installing the correct drivers. I can't access internet because I need a certain driver for it, so I downloaded the driver to my flash drive... but I have no idea how to install the driver from there. There's a lot of folders and I have no idea what to do...
My System SpecsSystem Spec
13 Nov 2011   #156
gregrocker

 

As stated in my steps for a Perfect Reinstall, you should put your wireless driver on a stick so you can get online quickly after install (if the driver isn't provided) to Update your drivers.

Easiest is to find the Setup .exe file and rightclick to Run as Admin, install the driver and then later turn it's software package off in msconfig>Startup along with everything else except your AV.

Some drivers may need to be extracted (unzipped) to a folder, then in Device manager click on the device, choose Update driver, Browse to the folder where it was extracted until it picks up the driver.

Once you connect to the internet, run Windows Updates a few times to see what drivers it delivers before importing any from your computer's Support Downloads webpage.
My System SpecsSystem Spec
13 Nov 2011   #157
Peregrine

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by Jim15 View Post
Just a quick update, the disk check completed and found no problems.
I had a very similar experience a couple of weeks ago. Laptop fell off my lap while Windows was shutting down. I experienced a lot of the symptoms you are. Because the laptop was dropped I immediately suspected the hard drive was damaged. I ran a chkdsk and it said all was well. Clearly it wasn't. The logs in Event Viewer showed a different story though and had several disk errors starting from after the laptop was dropped. I replaced the hdd and now all is well.

My suggestion is to have a quick peek in Event Viewer from time to time as you're moving ahead with your re-installation. Have a look at the system logs to see if there are any disk warnings or errors (or other warnings or errors). If things start to slow down again or not work well you might get some clues there.

Good luck.
My System SpecsSystem Spec
13 Nov 2011   #158
Jim15

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
As stated in my steps for a Perfect Reinstall, you should put your wireless driver on a stick so you can get online quickly after install (if the driver isn't provided) to Update your drivers.

Easiest is to find the Setup .exe file and rightclick to Run as Admin, install the driver and then later turn it's software package off in msconfig>Startup along with everything else except your AV.

Some drivers may need to be extracted (unzipped) to a folder, then in Device manager click on the device, choose Update driver, Browse to the folder where it was extracted until it picks up the driver.

Once you connect to the internet, run Windows Updates a few times to see what drivers it delivers before importing any from your computer's Support Downloads webpage.
Okay, I've got 92 new updates waiting for me apparently. A lot of them for some Windows Malicious software removal tool. I'll check back in when it's finished.
My System SpecsSystem Spec
13 Nov 2011   #159
gregrocker

 

How many drivers in Optional Updates?
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13 Nov 2011   #160
Jim15

Windows 7 Home Premium 64
 
 

Quote   Quote: Originally Posted by Peregrine View Post
Quote   Quote: Originally Posted by Jim15 View Post
Just a quick update, the disk check completed and found no problems.
I had a very similar experience a couple of weeks ago. Laptop fell off my lap while Windows was shutting down. I experienced a lot of the symptoms you are. Because the laptop was dropped I immediately suspected the hard drive was damaged. I ran a chkdsk and it said all was well. Clearly it wasn't. The logs in Event Viewer showed a different story though and had several disk errors starting from after the laptop was dropped. I replaced the hdd and now all is well.

My suggestion is to have a quick peek in Event Viewer from time to time as you're moving ahead with your re-installation. Have a look at the system logs to see if there are any disk warnings or errors (or other warnings or errors). If things start to slow down again or not work well you might get some clues there.

Good luck.
So someone has gone through the same frustrations as me?

Thanks for the advice. I looked at the system logs and did find some errors. I have no idea if those will indicate that my HD is failing, but I'm going to post the errors so hopefully someone can determine that for me.

1. The windows update service terminated with the following error: %%-2147467243

2. The driver detected a controller error on \Device\Harddisk1\DR1

There are two errors like the above one. Two seconds later, there is info concerning the error: "Driver management has concluded the process to add service umbus for device instance ID UMB\UMB\1&841921D&0&WPDBUSENUMROOT with the following status: 0"

Not a good sign, I take it?

3. The driver detected a controller error on \Device\Ide\IdePort0

I get about 13 errors like this, all at the same time. Then further up the list, AT LEAST another 2 dozen of the same message.

4. The shadow copies of volume C: were aborted because of an IO failure on volume C:.

^^^
This always comes after a batch of errors like the one listed in #3.

5. This one's kind of long, so I'll just describe it. Pretty much tells me that Microsoft Antimalware encountered an error trying to update signatures.

^^^
Got this error 9 times in a row. Then a few seconds later got the same error 5 times in a row.

6. The driver detected a controller error on \Device\Harddisk1\DR2

^^^
Got 6 errors in a row like this one. Again, it mentioned the HD, except this time it pertains to DR2 instead of DR1. I have a bad feeling...

7. The driver detected a controller error on \Device\Harddisk1\DR3

^^^
There is only one error like this one.

8. The driver detected a controller error on \Device\Harddisk1\DR4

9. Another Microsoft Antimalware error. This time it had to do with behavior monitoring, and it failed. However, it also mentioned the reason for this is because I need the latest definition updates for it.

That's all of them. The ones concerning my harddrive are particularly concerning. Are those errors signs of a failing HD?

Quote   Quote: Originally Posted by gregrocker
How many drivers in Optional Updates?
None. There are only three optional updates to my surprise.
My System SpecsSystem Spec
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 Laptop Won't Boot, can't get past Initial Windows Screen




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