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Windows 7: Help and Support error with blank white display

18 Nov 2011   #1
booky

windows 7 ultimate 32-bit
 
 
Help and Support error with blank white display

my laptop is a toshiba running a windows 7 ultimate black edition, and all of its help and support button is displaying a white blank box and there's no any word on it. is there any settings that i have to change or this is an installation problem?


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18 Nov 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by booky View Post
my laptop is a toshiba running a windows 7 ultimate black edition, and all of its help and support button is displaying a white blank box and there's no any word on it. is there any settings that i have to change or this is an installation problem?

First I am fairly sure MS doesnt have a windows 7 version called "ultimate black edition". Where did you purchase it?

We can only support legit software according to site rules.
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18 Nov 2011   #3
booky

windows 7 ultimate 32-bit
 
 

sorry Its a Windows 7 , and im using black theme edition, here's the SC


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Help and Support error with blank white display-untitled.jpg  
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18 Nov 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by booky View Post
sorry Its a Windows 7 , and im using black theme edition, here's the SC
Black theme edition? did you download a theme or skin from it separately?


If you type winver in search what does it return?
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18 Nov 2011   #5
alphanumeric

Windows 10 Education 64 bit
 
 

To the best of my knowledge that info is only there if you install windows from branded (custom) OEM install media supplied by the manufacturer of your PC. Or you modify the registry and add your own. It looks like you just did a fresh install as you haven't run your WEI and service pack 1 isn't installed yet. That or your black theme messed things up?

EDIT: As mentioned above there is no official Black Theme Edition. If your Windows 7 install media has that theme integrated into it, its been modified. It that is true I personally wouldn't trust it as you have no way of knowing what else has been altered or added to it. How did you activate it? Did you use your code from your COA sticker?
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 Help and Support error with blank white display




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