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Windows 7: Need Help. Computer won't start

22 Nov 2011   #1
hawkeyeuser1

N/A
 
 
Need Help. Computer won't start

Ok. So last night I came back from going out. My computer was making an annoying noise, really hard to explain almost like a sound when your hard drive is overworking or really old.... My computer isn't even a half year old. I was to tired to try anything so i just hit the turn off button.

I had to go to work early this morning so I just got home. I tried turnning it on this afternoon, it didn't normally. Gave me an option to start normally or safe mode. I tried to start normally. Windows started and then just froze. Keep in mind the Hard drive or w/e is making this noise still while trying to start windows. So since that didn't work I tried to start in safe mode. This didnt' work either and gave me the message about my SATAo drive or something not working properly.

What do I do? Am I screwed? Will I have to spend a lot of money to fix this or is it something I can do myself? It said I could unplug it an plug back in? But I don't think that would work...


My System SpecsSystem Spec
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22 Nov 2011   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

do you have a win7 installation dvd, repair disk or just press F8 and enter recovery environment. Then do a startup repair. Open the case of your desktop and listen carefully what's making the noise
My System SpecsSystem Spec
22 Nov 2011   #3
Sub Styler

Windows 7 Ultimate x64
 
 

Sounds like classic hard drive failure. You could buy a new one and try to recover it yourself or as your system should be within warranty then you can get the store to sort it out. You have probably lost any data on the drive though.

Edit: if windows gave you the error message then the drive is still reading and not completely failed. (I re-read your post I previously thought the BIOS had posted the SATA0 problem)
My System SpecsSystem Spec
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22 Nov 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Back up your stuff, just in case and test the hard drive
Test Hard Drive HD Diagnostic or this test Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm
My System SpecsSystem Spec
22 Nov 2011   #5
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by hawkeyeuser1 View Post
Ok. So last night I came back from going out. My computer was making an annoying noise, really hard to explain almost like a sound when your hard drive is overworking or really old.... My computer isn't even a half year old. I was to tired to try anything so i just hit the turn off button.

I had to go to work early this morning so I just got home. I tried turnning it on this afternoon, it didn't normally. Gave me an option to start normally or safe mode. I tried to start normally. Windows started and then just froze. Keep in mind the Hard drive or w/e is making this noise still while trying to start windows. So since that didn't work I tried to start in safe mode. This didnt' work either and gave me the message about my SATAo drive or something not working properly.

What do I do? Am I screwed? Will I have to spend a lot of money to fix this or is it something I can do myself? It said I could unplug it an plug back in? But I don't think that would work...
Welcome to Windows Seven Forums.

As your computer is only six months old you should be able to get it fixed while it's under warranty so I'd contact the manufacturer or reseller if I were you.
My System SpecsSystem Spec
22 Nov 2011   #6
gregrocker

 

Yes, call Tech Support if factory OEM and they will confirm HD is bad and RMA it for replacement.

If it's home built then now's a good time to consider replacing HD with an SSD for best performance of all. We'll help you get a perfect reinstall of Win7.

If the HD shows up in BIOS setup, then booting the HD Diagnostics Rich linked may be able to repair the HD if it detects it and will run the Extended Scan.
My System SpecsSystem Spec
22 Nov 2011   #7
hawkeyeuser1

N/A
 
 

Ok, thanks guys/gals. Yeah it says

1720-SMART Hard Drive detects imminent failure
Failing Drive: SATAO
Failing attribute: # 05.
My System SpecsSystem Spec
22 Nov 2011   #8
gregrocker

 

That should be enough info to get it RMA'd.
My System SpecsSystem Spec
22 Nov 2011   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you can back up your stuff. Your hd days are numbered. If worse comes to worse, put HD in baggie put in freezer overnight and then save your stuff right a way.
My System SpecsSystem Spec
22 Nov 2011   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Time to backup important files to external disk (if possible). The drive is dead or dying
My System SpecsSystem Spec
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 Need Help. Computer won't start




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