Windows 7: small box with blue lower case i

socogirl · 27 Nov 2011

I tried to open an attachment in windows live mail and a small box appeared with a blue i and I can't get it off the middle of my desk top. It's icon is at the lower left and when I left click on it 3 boxes come up and will not close when I click on close all windows. what is this and how do i get rid of it?

Gromit1710 · 27 Nov 2011

Can you take a screenshot of them?

Britton30 · 27 Nov 2011

Welcome to seven Forums socogirl.
Have you rebooted or refreshed the desktop? What are the 3 boxes which open?
to post a snip: Screenshots and Files - Upload and Post in Seven Forums

socogirl · 27 Nov 2011

i don't know how to do that

Britton30 · 27 Nov 2011

Quote: Originally Posted by socogirl

i don't know how to do that

Click the blue text in my last post.

socogirl · 27 Nov 2011

i'm sorry. i just don't understand any of that. I have not rebooted or anything.

this may take me a while.

socogirl · 27 Nov 2011

small box with blue lower case i-capture.png

here is the screen shot

socogirl · 27 Nov 2011

anybody there?

socogirl · 27 Nov 2011

hey, can anybody help me with this box? what is it and how do I get rid of it?

Britton30 · 27 Nov 2011

Quote: Originally Posted by Britton30

Welcome to seven Forums socogirl.
Have you rebooted or refreshed the desktop? What are the 3 boxes which open?

To refresh, right click the desktop, then Refresh. did you try a reboot?
We have well over 100,000 people who need help too.

Windows 7: small box with blue lower case i

small box with blue lower case i problems?