Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Data recovered but HDD corrupt, how delete files before sending to HP?

05 Dec 2011   #1
kwdall2

Windows 7 Home Premium (x64) (build 7600)
 
 
Data recovered but HDD corrupt, how delete files before sending to HP?

My HP Pavilion's HDD is under warranty & I have to send in the old drive. I want to delete sensitive text and data files. I mounted the drive as external to another Win7 laptop and used TestDisk to recover partitions and then recover my data, which I've already safely copied. TestDisk says that my System and Recovery partitions have bad MFT and MFT Mirror that can't be fixed. So I doubt I can access the files at all if I put the HDD back in the notebook, with a bad file system.

I want to delete the old user files in the C: partition and use CCleaner to write the space over with 0's and 1's. But Win7 in my new laptop can't "see" the C: drive - it shows 2 partitions on the external (Recovery & HP Tools), but 2 don't show up -- System and C: are hidden in a general "F:" disk. I can't access the drive/partition from Win7. I don't know why Recovery partition shows when it has corrupt MFT and C: won't show when it has good MFT.

The files can be individually listed within TestDisk application and a partition can be wiped but I don't want to screw up my warranty so need to just delete folders and files and then clean up. How can I do that?
Thanks.
(C and E are the new laptop; local disk F is the part of the external corrupt HDD that is not accessible but contains that HDD's System and C: partitions and G and H are on the external as well)




Attached Images
  
My System SpecsSystem Spec
.
05 Dec 2011   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Kwdall, and welcome to Seven Forums.

You might see if you may be able to use the "clean all" command on the HDD to wipe it out and do a secure delete on it.

Disk - Clean and Clean All with Diskpart Command

Hope this helps,
Shawn
My System SpecsSystem Spec
05 Dec 2011   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

DBAN would do the job too: http://www.dban.org/
My System SpecsSystem Spec
.

05 Dec 2011   #4
kwdall2

Windows 7 Home Premium (x64) (build 7600)
 
 

Thanks to both of you, BUT, from another forum post here, it seems wiping the disk completely may void my warranty. HP has my credit card # and could then charge me for the new HDD they sent. So I want to selectively DELETE rather than wipe.
My System SpecsSystem Spec
05 Dec 2011   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Why don't you give HP a call and clarify the situation. You do not want them to have your data.
My System SpecsSystem Spec
05 Dec 2011   #6
Corazon

Windows 7 Professional SP1 32-bit
 
 

Unless I misunderstood you, you already seem to have the choice of wiping select partitions rather than the entire disk - so you should be fine just wiping everything except the recovery partition. I don't think there would be a warranty issue with that.

Still, it's probably a good idea to call HP first as whs suggests.
My System SpecsSystem Spec
05 Dec 2011   #7
kwdall2

Windows 7 Home Premium (x64) (build 7600)
 
 

I will try. I did call them and the particular rep I got said anything to do with the drive as an external was outside what they would discuss because outside of warranty coverage as a notebook drive. I'll try this specific question. They of course gave me the party line that it will be securely destroyed.
My System SpecsSystem Spec
05 Dec 2011   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you wipe it clean, I'm not aware of how they can tell if it was done inside or outside. I don't know how HP works, but I have had 2 Dell drives go out and was able to wipe them with the clean all command that Brink suggested. They never complained either time. Besides, If my personal info was on it, I would not send it back.
My System SpecsSystem Spec
06 Dec 2011   #9
kwdall2

Windows 7 Home Premium (x64) (build 7600)
 
 

I just completed a Live Chat with HP and was given green light to wipe the drive and I have it in writing.
My System SpecsSystem Spec
06 Dec 2011   #10
Brink

64-bit Windows 10 Pro
 
 

Smart to have it in writing.

My System SpecsSystem Spec
Reply

 Data recovered but HDD corrupt, how delete files before sending to HP?




Thread Tools




Similar help and support threads
Thread Forum
Recovered files from formatted drive : all corrupt files ?
Hello ALL, I know it's a dumb and a sad situation, I've deleted a drive and quick formatted...now I want to get some data back...it is presently in an unlocated state, I've not touched it nor rewritten over it, all I've done for now is tried 3 programs: ParetoLogic data recovery GetData...
General Discussion
Corrupt/lost data on NEW external HDD
Hi, Firstly sorry for long thread but i thought it best to give as much info as possible....... I recently purchased a Barracuda ST3000DM001 HDD for use as storage within an external Thermaltake 5G USB3 enclosure. I connected it directly to one of my PC's and installed Win 7...
General Discussion
HDD crashed, recovered raw data I think?
My HDD crashed andran some software on it, and said it recovered X amount of data. I had tons of pictures on there. Now, there is a folder that says jpeg, andall of the files in it say jpeg,but each thumb is huge in size. I am assuming that one of these thumbs that looks like it would be a singe...
Hardware & Devices
Sending EXE.Files via Hotmail
Does anyone know if it's possible to send Exe. files via MSN Hotmail? Thanks, Harry
Browsers & Mail
Data Drive Corrupt
Hi all, This morning I thought I'd try the 'hibernate' mode in Windows 7, so I placed my system into hibernation before I left for work. Tonight when I started it back up, the drive was continuously doing its thing... a lot longer than normal (by that I mean spinning up and searching, etc., or...
Hardware & Devices
Delete everything on HD before sending in for repair?
Hey there. My hard drive has failed me for the second time. First with a currupt partition and now with a corrupt MBR. Since I recently bought it, It is still in the manufacturer's warranty. Before I send it to them, should I run a command prompt (through Windows 7 disc) and do a clean all? I'm...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:27.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App