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Windows 7: Problem with Acrobat 9 and Windows 7

05 Dec 2011   #1

windows 7 Pro Version 6.1 build 7601: Service Pack 1 - 64 bit
Problem with Acrobat 9 and Windows 7

I just got a new Dell Vostro computer and loaded Creative Suite 4 on it. When I go online to process a customers purchase, I like to make a pdf to send to them. However, when I try to do this now, I get mostly garbled letters and symbols in most of the fill in blanks. Some of the spaces print correctly, but as I said, it is mostly garbage. I am guessing this is some kind of security issue, but, I am not enough of a geek to know for sure (I just know where the "onoff" button and the "anykey" are). My version of Acrobat is 9, and I just updated it so it has all the latest updates. Any thoughts or suggestions?

My System SpecsSystem Spec
05 Dec 2011   #2

Windows 7 Home Premium 64 bit

Adobe 10 is available, it may solve your issues.
Adobe - Adobe Reader download - All versions
My System SpecsSystem Spec
05 Dec 2011   #3

Win 7 64 bit

Try to reboot and then try to print in Acrobat.

My System SpecsSystem Spec

05 Dec 2011   #4

windows 7 Pro Version 6.1 build 7601: Service Pack 1 - 64 bit
Problem resolved...for now

Finally got a tech guy on the phone and as I suspected, the issue was with Windows 7 (I was shocked...).

Under the Adobe PDF Printing Preferences, there are some check boxes in the lower left that include one that says "Rely on system fonts only, do not use document fonts". By default it is checked. Uncheck it and the PDF printed perfectly fine from the web form I was using.

Thank you for the suggestions, folks. Hope this answer helps someone else out as well.
My System SpecsSystem Spec
06 Dec 2011   #5

Windows 7 Professional SP1 32-bit

Glad to hear you solved it, thanks for letting us know.

Now please tell me: did you really find the "Any" key?? Where is it?!?

My System SpecsSystem Spec

 Problem with Acrobat 9 and Windows 7

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