Windows 7: I can't shut down my computer

phantom2000 · 07 Dec 2011

When i try to shut down or restart the computer it goes to a screen saying "Press esc for setup menu" but it's not doing anything. Every time i have to manually restart the computer. can anyone help?

Corazon · 08 Dec 2011

Hi and welcome to SevenForums.

We'll be glad to help you but we need details. A lot more details. My mind reader is currently out of commission.

What can you tell us about your system and its specifications?
Are you trying to shut down via the Start menu or by pressing the power button on your machine?
Have you always had this problem or did it start recently?
What does this screen saying "Press ESC for setup" menu look like exactly? Is it a window on the desktop, or a black screen with grey DOS-style text?
Does it appear immediately or only after some moments during the shutdown process?
How do you turn off the computer if you're not intending to just restart it?

StalkeR · 08 Dec 2011

Try with SFC /SCANNOW Command - System File Checker

Kaktussoft · 08 Dec 2011

Quote: Originally Posted by phantom2000

When i try to shut down or restart the computer it goes to a screen saying "Press esc for setup menu" but it's not doing anything. Every time i have to manually restart the computer. can anyone help?

"Press esc for setup menu" is that on black empty screen? I think it's the main startup from BIOS (?)

Corazon · 08 Dec 2011

That was my thought too, but if that's the case then it should go away automatically after a few moments. If it didn't, it would mean the BIOS is hanging and not completing POST, and it would never manage to reboot into Windows.
There's no indication of this being the case.

Kaktussoft · 08 Dec 2011

Quote: Originally Posted by Corazon

That was my thought too, but if that's the case then it should go away automatically after a few moments. If it didn't, it would mean the BIOS is hanging and not completing POST, and it would never manage to reboot into Windows.
There's no indication of this being the case.

That's what I thought as well. But I definitely looks like a BIOS message

phantom2000 · 08 Dec 2011

If i go for a factory restore will that help if it's a bios problem?

williamgrout · 08 Dec 2011

Have you tried the tried Shutdown in the Safe Mode? Press F8 while starting up and you will get the Safe Mode menu.

Corazon · 09 Dec 2011

Probably not.

You haven't actually answered any of the questions I asked you after your original post.

phantom2000 · 09 Dec 2011

@Corazon

[General]
Version=Windows 7 Home Premium x64 Edition (Build 7600)
Computer Name=TONY-HP
System BIOS=HPQOEM - 1 InsydeH2O Version 03.60.48F.1A InsydeH2O Version 03.60.48F.1A (07/20/11)
Processor 1 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Processor 2 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Processor 3 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Processor 4 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Default Browser=Google Chrome
Default Browser Version=15.0.874.121
Default Browser Location=C:\Users\TONY\AppData\Local\Google\Chrome\Application\chrome.exe
Windows® Directory=C:\Windows
System Directory=C:\Windows\system32
Time Zone=Cen. Australia Daylight Time

[Memory]
Memory Load=27%
Physical Total=7.95 GB
Physical Free=5.74 GB
Page File Total=15.90 GB
Page File Free=13.39 GB
Virtual Total=8192.00 GB
Virtual Free=8191.86 GB

[Drives]

Drive | Type | Total Space | Used Space | Free Space | Percent Used
-------------------------------------------------------------------------
C:\ | Local Disk | 581.34 GB | 58.30 GB | 523.04 GB | 10%
D:\ | Local Disk | 14.54 GB | 12.72 GB | 1.82 GB | 88%
E:\ | CD Drive | 0 B | 0 B | 0 B | 0%
G:\ | Removable | 0 B | 0 B | 0 B | 0%

[Processes (Top 5)]

Name | CPU | Mem Usage
-----------------------------
Unavailable | % | 0 B

[Events (Last 5)]

Date/Time | Log | Type | Source | Event | User | Computer
-----------------------------------------------------------------------------------------------------------------------------------------------
November 30, 2011 08:53:39 PM | Application | Information | Microsoft-Windows-LoadPerf | 1000 | NT AUTHORITY\SYSTEM | TONY-HP
November 30, 2011 09:06:55 PM | Application | Information | Microsoft-Windows-CAPI2 | 4097 | | TONY-HP
November 30, 2011 09:15:21 PM | Security | Audit Success | Microsoft-Windows-Security-Auditing | 4672 | | TONY-HP
November 30, 2011 09:15:21 PM | Security | Audit Success | Microsoft-Windows-Security-Auditing | 4624 | | TONY-HP
November 30, 2011 09:15:25 PM | Application | Information | Desktop Window Manager | 1073750834 | | TONY-HP

[Network]

Description | IP Address | IP Mask | Gateway Address | MAC Address | DHCP Server | Primary Wins | Secondary Wins
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
ZTE Wireless Ethernet Adapter | 124.180.63.117 | 255.255.255.252 | 124.180.63.118 | 00:A0:C6:00:00:00 | 124.180.63.118 | |
Microsoft Virtual WiFi Miniport Adapter #2 | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 8C:A9:82:34:8C:0B | | |
Microsoft Virtual WiFi Miniport Adapter | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 8C:A9:82:34:8C:0B | | |
Intel(R) WiFi Link 1000 BGN | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 8C:A9:82:34:8C:0A | | |
Realtek PCIe GBE Family Controller | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 68:B5:99:E1:5B:6B | | |
Bluetooth Device (Personal Area Network) | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | CC:52:AF:07:3A:1C

I'm trying to shut down from the start menu.
It started recently.
It's a black screen.
Appears some moments during the shut down or restart process.
This happens when restarting and shutdown. I just push the power button and boot it up manually.

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