New
#1
Keyboard Problem: SHIFT+9 treated like PAGE-UP
Hello all. Thanks in advance for any help.
When I hit SHIFT+9 [for the left/open parenthesis], my system interprets it as if I'm hitting PAGE-UP. This occurs with both the left and right shift key. The 9 key and both shift keys otherwise work fine, and SHIFT+0 [for the right/close parenthesis] works fine too.
The problem occurs regardless of what program is running, and even occurs in safe mode. However, it does not occur in recovery mode [the mode you boot into to restore a system image or "repair" windows]. It also does not occur with an external keyboard [but since this is a laptop, using a different keyboard is not practical]. I am at a loss because the first and third sentence of this paragraph suggests it is a hardware issue, but the second sentence suggests it is a software/driver issue.
I am running Win7 Pro 64x on a new Asus UX21E. The machine is new, so a bunch of programs have just been loaded recently, which makes troubleshooting complicated. However, these are all basic/common programs that have never given me trouble on other systems [MSO, Adobe CS4, NIS, Skype, etc.]. Likewise, because the machine is new, I doubt this is a malware issue.
I have tried uninstalling the manufacturer’s keyboard driver and reverting to Microsoft’s default “Standard PS/2 Keyboard” driver, but that did not solve the problem. Before I waste a bunch of time reloading the OS [assuming that makes the problem go away] and reinstalling the programs one at a time to identify the program that’s causing this [assuming it is indeed it is a software issue], can anyone offer any insight as to what might be going on?
This problem is very annoying and has and has made this system all but useless considering I frequently write code. I can’t even make a sad face emoticon to end this post... I guess I’ll have do it backwards ):