Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: White Screen on Laptop but External is Fine?

18 Dec 2011   #1
skuan

Windows 7 Professional 32bit
 
 
White Screen on Laptop but External is Fine?

My windows 7 professional 32bit on my laptop has a problem. Everytime I turn it on, my laptop screen is white (and fades in some hints of black) and nothing shows up. However, sometimes I am able to get a display on an external monitor.

Before my computer loads my desktop it does a startup repair. What ends up happening is that it does a system restore and my computer is able to boot up normally on my external monitor (laptop screen still white). Once everything loads, my computer automatically looks for and installs a VGA controller driver (at this point I am suspecting something may be wrong with my graphics card because I no longer have the windows aero theme).

Once the VGA drivers are installed, my computer says it has to restart so that changes can be made. After the restart, everything is back to normal with my laptop screen working again and now I have the aero theme again. What is the problem? I've been trying to fix this for weeks. It should be noted that I can't always get the display onto my external so I have to keep on force restarting (holding onto the power button) until I can get it on the external.

I installed a new driver for my graphics card and it hasn't fixed the problem. I know there is a virus on my computer (file is tdx.sys). I am going to replace that file with a new one following some instructions from another forum but I don't want to do that yet because I am currently writing exams and not much of a tech savvy person. I don't want to mess around with system files until at least after my exams so I can back up everything. What I am hoping for is maybe another way to fix this problem because the virus may not have to do with this. Would love to hear some suggestions!

Thanks everyone!


My System SpecsSystem Spec
.
18 Dec 2011   #2
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi skuan, Welcome to the forums, first and foremost download malwarebytes Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer sort out the virus now ,don't leave it any longer!!! . When you have cured the viral problem we will sort out the graphics problem .Post back with the make/model of your laptop and tell us what operating system was originally installed
My System SpecsSystem Spec
18 Dec 2011   #3
skuan

Windows 7 Professional 32bit
 
 

I downloaded and used malwarebytes already and it can't remove the problem. I usually use AVG but my friend recommended that I try malwarebytes. I know I've had the virus for a while now but that was way before this problem existed. My laptop is an ASUS W7S model and it came with windows vista (not sure which 32bit version) but that was more than 4 years ago.
My System SpecsSystem Spec
.

18 Dec 2011   #4
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by skuan View Post
I downloaded and used malwarebytes already and it can't remove the problem. I usually use AVG but my friend recommended that I try malwarebytes. I know I've had the virus for a while now but that was way before this problem existed. My laptop is an ASUS W7S model and it came with windows vista (not sure which 32bit version) but that was more than 4 years ago.
skuan have you tried the Asus website for drivers ASUSTeK Computer Inc. -Support- Drivers and Download W7S download the graphic driver and install in compatibility mode Compatibility Mode sometimes you can be lucky and not have to use compat mode but the older the laptop the more likely you are to have to use that method
My System SpecsSystem Spec
18 Dec 2011   #5
search53

Win 7 Pro x64
 
 

When installing drivers, make sure your account has Administrator privileges. If it doesn't, it may not save the changes.
My System SpecsSystem Spec
18 Dec 2011   #6
skuan

Windows 7 Professional 32bit
 
 

Thanks for the above suggestions but the ASUS support website doesn't list windows 7 as an OS in the drop down menu. The only thing that was close is the vista 32bit. I did use their drivers before but it caused other problems. The latest VGA driver I obtained was from NVIDIA.

My computer only has 1 account so I am certain I've been doing everything with Administrator privileges.
My System SpecsSystem Spec
18 Dec 2011   #7
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by skuan View Post
Thanks for the above suggestions but the ASUS support website doesn't list windows 7 as an OS in the drop down menu. The only thing that was close is the vista 32bit. I did use their drivers before but it caused other problems. The latest VGA driver I obtained was from NVIDIA.

My computer only has 1 account so I am certain I've been doing everything with Administrator privileges.
skuan ,laptop manufacturers modify the graphic drivers to suit their needs !! download the vista 32bit driver from the Asus website and install in compatibility mode this will give you the admin privileges you require
My System SpecsSystem Spec
23 Dec 2011   #8
skuan

Windows 7 Professional 32bit
 
 

Hey everyone,

I just reformatted my computer and removed all viruses. The laptop was working for for a day and the white screen came up again....can I assume its a hardware problem?
My System SpecsSystem Spec
23 Dec 2011   #9
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by skuan View Post
Hey everyone,

I just reformatted my computer and removed all viruses. The laptop was working for for a day and the white screen came up again....can I assume its a hardware problem?
skuan, When you reformatted the laptop did you reinstall the correct gfx drivers ? If you did and it is still white screening there is a possibility it is hardware/mobo malfunction post back and let us know
My System SpecsSystem Spec
02 Jan 2012   #10
skuan

Windows 7 Professional 32bit
 
 

Yes I reinstalled the correct gfx drivers. Now my graphics card doesn't seem to work. It says it has problems (Code 43) under device manager. My cousin tested the screen now and said that the lcd is burnt out...but does this have to do with my graphics problem?
My System SpecsSystem Spec
Reply

 White Screen on Laptop but External is Fine?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
White is not showing up as white on laptop
I have read and tried many different suggestions, but I have no idea what is going on. The white on my dad's laptop is showing up with thin aqua vertical stripes in it. I have tried many different things (system restore, updating drivers, etc) and nothing has worked. The only thing that helped a...
Graphic Cards
Laptop screen randomly going white
So, when I use my laptop, the screen randomly goes white for a few seconds at random times, I haven't tried anything yet but I am sure it is not software related at all as it once happened on the start up on the bios splash screen, my laptop is a Fujitsu Lifebook AH530 using integrated graphics.
Graphic Cards
Occasionally I get a white/ screen on my laptop
When I'm on my computer, sometimes it just crashes and turns white or gray. The last time this happened, I had a Bluetooth adapter (ASUS USB-BT211) plugged in from earlier in the day. I unplugged it and the screen immediately turned pitch black, presumably off. When this happens, I have...
General Discussion
laptop screen broken, external monitor 'no signal'
hi, i have jut installed windows 7 ultimate n 32bit, the problem i have is that i cant get my laptop to display on an external monitor - i need to do this as the screen on my laptop is damaged beyond repair - the startup process does, but after i get 'no signal' now, when i re-installed xp a...
Graphic Cards
Laptop starts to a blank screen with white cursor blink
Operating System: Windows 7 Ultimate System Manufacturer:HP System Model: Hp Pavilion DV6718CA Notebook PC Processor: AMD TURION64 X2 (1.90GHz) Memory: 2GB RAM When I start my laptop it display the Hp screen as usual but after that instead of booting it display a blank screen with white ...
BSOD Help and Support
Screen flash/ disconnect on external display & laptop
Hello, I have a HP pavillion Dv9308nr laptop, hooked up through s video to my panasonic plasma as an external display. This issue did not happen with same exact set up before I upgraded to Windows 7 Ultimate from Vista ultimate. So it has something to do with windows 7. Heres what happens. Every...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:04.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App