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Windows 7: Windows 7 won't open all any installed applications

21 Dec 2011   #11
gussuk25

Windows 7 Home Premium 64 bit
 
 

I did the scan and it came back with 8 hits, deleted them all and restarted computer and the problem is still there. Won't open any applications I installed, displays the loading icon when i click them but nothing happens.


My System SpecsSystem Spec
.
21 Dec 2011   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Can you open documents for example by doubleclicking on a xls file? try doc and txt files as well

open a command prompt then type:
notepad
does it open notepad?
notepad.exe
does it open notepad?
c:\windows\notepad.exe
does it open notepad?

Quote   Quote: Originally Posted by gussuk25 View Post
I did the scan and it came back with 8 hits, deleted them all and restarted computer and the problem is still there. Won't open any applications I installed, displays the loading icon when i click them but nothing happens.
what did it fix? see Windows Defender Offline for info
C:\Windows\Windows Defender Offline\Support
folder
My System SpecsSystem Spec
21 Dec 2011   #13
gussuk25

Windows 7 Home Premium 64 bit
 
 

I can open .txt files but not .doc or .xls files. I can also open pictures which it views in windows photo viewer, and note pad does open. I can open it by going through the start menu and the command prompt.

Code:
 
ERRORS_ONLY=0
MAX_SIZE=5120 
APPEND=1
MAX_LINE_SIZE=256 
-------------------------------------------------
START 2011/12/20 22:25:32:966 TID:872 PID:820
 
INFO 2011/12/20 22:25:32:966 TID:872 PID:820
Binary architecture is amd64
 
INFO 2011/12/20 22:25:32:997 TID:872 PID:820
UtilIsFileExists(D:\Windows\SysWOW64\ntdll.dll) returned 0x00000000
 
INFO 2011/12/20 22:25:32:997 TID:872 PID:820
CheckProcessorArchitecture returned 0x00000000
 
INFO 2011/12/20 22:25:32:997 TID:872 PID:820
SetRecoveryEnvironmentKey returned 0x00000000
 
INFO 2011/12/20 22:25:32:997 TID:872 PID:820
GetSystemSweeperPath returned 0x00000000
 
INFO 2011/12/20 22:25:32:997 TID:872 PID:820
Windows Defender Offline Directory = 'x:\Program Files\Microsoft Security Client'
 
WARNING 2011/12/20 22:25:32:997 TID:872 PID:820
Missing definitions file in 'C:\mpam-fex64.exe'
 
WARNING 2011/12/20 22:25:32:997 TID:872 PID:820
Missing definitions file in 'D:\mpam-fex64.exe'
 
WARNING 2011/12/20 22:25:32:997 TID:872 PID:820
Missing definitions file in 'E:\mpam-fex64.exe'
 
WARNING 2011/12/20 22:25:32:997 TID:872 PID:820
Missing definitions file in 'F:\mpam-fex64.exe'
 
WARNING 2011/12/20 22:25:32:997 TID:872 PID:820
Missing definitions file in 'G:\mpam-fex64.exe'
 
INFO 2011/12/20 22:25:32:997 TID:872 PID:820
Found definitions file in 'H:\mpam-fex64.exe'
 
INFO 2011/12/20 22:25:32:997 TID:872 PID:820
Signatures File Target = 'x:\Program Files\Microsoft Security Client\mpam-fe.exe'
 
INFO 2011/12/20 22:25:37:068 TID:872 PID:820
CopySignatureFile returned 0x00000000
 
INFO 2011/12/21 02:16:00:440 TID:872 PID:820
RunCallisto returned 0x00000000
 
FINISH 2011/12/21 02:16:00:767 TID:824 PID:820
 
 
START 2011/12/21 02:32:30:835 TID:140 PID:832
 
INFO 2011/12/21 02:32:30:835 TID:140 PID:832
Binary architecture is amd64
 
INFO 2011/12/21 02:32:30:882 TID:140 PID:832
UtilIsFileExists(D:\Windows\SysWOW64\ntdll.dll) returned 0x00000000
 
INFO 2011/12/21 02:32:30:882 TID:140 PID:832
CheckProcessorArchitecture returned 0x00000000
 
INFO 2011/12/21 02:32:30:882 TID:140 PID:832
SetRecoveryEnvironmentKey returned 0x00000000
 
INFO 2011/12/21 02:32:30:882 TID:140 PID:832
GetSystemSweeperPath returned 0x00000000
 
INFO 2011/12/21 02:32:30:882 TID:140 PID:832
Windows Defender Offline Directory = 'x:\Program Files\Microsoft Security Client'
 
WARNING 2011/12/21 02:32:30:882 TID:140 PID:832
Missing definitions file in 'C:\mpam-fex64.exe'
 
WARNING 2011/12/21 02:32:30:882 TID:140 PID:832
Missing definitions file in 'D:\mpam-fex64.exe'
 
WARNING 2011/12/21 02:32:30:882 TID:140 PID:832
Missing definitions file in 'E:\mpam-fex64.exe'
 
WARNING 2011/12/21 02:32:30:882 TID:140 PID:832
Missing definitions file in 'F:\mpam-fex64.exe'
 
WARNING 2011/12/21 02:32:30:898 TID:140 PID:832
Missing definitions file in 'G:\mpam-fex64.exe'
 
INFO 2011/12/21 02:32:30:898 TID:140 PID:832
Found definitions file in 'H:\mpam-fex64.exe'
 
INFO 2011/12/21 02:32:30:898 TID:140 PID:832
Signatures File Target = 'x:\Program Files\Microsoft Security Client\mpam-fe.exe'
 
INFO 2011/12/21 02:32:35:094 TID:140 PID:832
CopySignatureFile returned 0x00000000
 
INFO 2011/12/21 02:43:54:538 TID:140 PID:832
RunCallisto returned 0x00000000
 
FINISH 2011/12/21 02:43:54:538 TID:836 PID:832
I ran the full scan the first time and the quick scan again after it didn't fix the problem.
My System SpecsSystem Spec
.

21 Dec 2011   #14
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

It only list alot about 'x:\Program Files\Microsoft Security Client\mpam-fe.exe'
'x:\Program Files\Microsoft Security Client\mpam-fe.exe'
mpam-fe and mpam-fex64 are microsoft security client files. no problems at all I assume.
Did you cannot the pc/laptop with wire (not wireless) to internet? And did you update the virussignatures while scanning?
Missing definitions file.. strange

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by gussuk25 View Post
I did the scan and it came back with 8 hits, deleted them all and restarted computer and the problem is still there. Won't open any applications I installed, displays the loading icon when i click them but nothing happens.
what did it fix? see Windows Defender Offline for info
C:\Windows\Windows Defender Offline\Support
folder
I can't see any fixes in logfile you posted. It fixed 8 errors you told us?

When doubleclicking notepad.exe it doesn't open? And in command prompt it opens. Is that correct?

Quote   Quote: Originally Posted by gussuk25 View Post
and note pad does open. I can open it by going through the start menu and the command prompt.
so running notepad.exe is working fine. Also shortcut to notepad.exe works fine (startmenu)

doubleclicking c:\windows\notepad.exe also works?
My System SpecsSystem Spec
21 Dec 2011   #15
GianniDPC

Windows 7 Home Premium x64
 
 

Ok. Download Hitman Pro: Home - SurfRight
And ! run it in Force Mode (Hold down the left CTRL-key when you start Hitman Pro)
And do a standard scan and report the results (they will be under settings>history after the scan,
If that doesn't work scan with Hitman Pro in Safe Mode !
My System SpecsSystem Spec
21 Dec 2011   #16
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Why the heck all anti spyware advices!? First just investage what's working and what not
My System SpecsSystem Spec
21 Dec 2011   #17
GianniDPC

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Why the heck all anti spyware advices!? First just investage what's working and what not
Just to be sure,
My System SpecsSystem Spec
21 Dec 2011   #18
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by GianniDPC View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Why the heck all anti spyware advices!? First just investage what's working and what not
Just to be sure,
He told us he can't run exe files. How can he install software?

Still not sure:
  • Capable of running exe files in Command Prompt?
  • Capable of running exe files using shortcuts?
  • Capable of running exe files by doubleclick?
Still not sure what works and what not.
My System SpecsSystem Spec
21 Dec 2011   #19
GianniDPC

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by GianniDPC View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Why the heck all anti spyware advices!? First just investage what's working and what not
Just to be sure,
He told us he can't run exe files. How can he install software?

Still not sure:
  • Capable of running exe files in Command Prompt?
  • Capable of running exe files using shortcuts?
  • Capable of running exe files by doubleclick?
Still not sure what works and what not.
If so he can try running it in Safe Mode and see if he can open .exe files
My System SpecsSystem Spec
21 Dec 2011   #20
dbones

Windows 7 Ultimate 32bit
 
 

Try renaming malwarebytes install exe to test.com. then reinstall it. and see if it will run. Also you can try ComboFix. Bleeping Computer Downloads: ComboFix Download. rename the malwarebytes in reg. mode then restart in safe-mode to try to run it.
My System SpecsSystem Spec
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