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Windows 7: explorer.exe crash when inserting disc

12 Aug 2009   #1

Windows 7 RC (Build 7100)
explorer.exe crash when inserting disc

I'm running build 7100.
It happens pretty regularly and only when I insert a data CD/DVD. As the system recognizes the disc, I get a message saying - Windows Explorer Has Stopped Working.
I greatly appreciate any help I can get with this.

My System SpecsSystem Spec

12 Aug 2009   #2


Please fill out system specs in User CP. "...only when I insert a data CD/DVD..." Do you mean any type of CD, or have you tried MP3 discs, et cetera?
My System SpecsSystem Spec
12 Aug 2009   #3

Vista Ult 64 bit Seven Ult RTM x64

Hello Ejgjunk,

Welcome to Seven Forums.

You could try running system file check. Info here if needed: SFC /SCANNOW Command - System File Checker

You could take a look in the Event Viewer and see if there's anything in there to give a hint. Also Reliability Monitor. You can access them by typing the name in the start menu search box.

Hope this helps.

My System SpecsSystem Spec

12 Aug 2009   #4

Windows 7 RC (Build 7100)
any disc

Antman, thanks for responding. It happens when any disc, not just data, is inserted into the DVD drive. It happens as the system begins to recognize the disc. I'll fill out the specs for my computer.
My System SpecsSystem Spec
12 Aug 2009   #5


Work through what Gary posted about SFC /scannow. BRB
My System SpecsSystem Spec
12 Aug 2009   #6

Windows 7 RC (Build 7100)

Gary, thanks for responding.

"Windows Resource Protection did not find any integrity violations."
My System SpecsSystem Spec
12 Aug 2009   #7

Windows 7 RC (Build 7100)
event log

This is all I could find repeated in the event logs concerning this - under the category of Application

Log Name: Application
Source: Application Error
Date: 8/12/2009 12:06:55 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BIO7RC00.HelpNet.local
Faulting application name: Explorer.EXE, version: 6.1.7100.0, time stamp: 0x49ee918d
Faulting module name: ntdll.dll, version: 6.1.7100.0, time stamp: 0x49eea66e
Exception code: 0xc0000005
Fault offset: 0x00053da4
Faulting process id: 0xb90
Faulting application start time: 0x01ca1b772d1e498a
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: eadf8b39-876a-11de-b71b-00e04d303005
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2009-08-12T18:06:55.000000000Z" />
<Security />
My System SpecsSystem Spec
12 Aug 2009   #9


You'll see two options in that window click the second option that says "Turn on DEP for all programs and services except those I select."

8. when you are finished with that then click the 'add...' button it should be visable at the bottom of the box. then you have to find where the file 'explorer.exe' resides on your computer most of the time it's something like this c:\windows\explorer.exe anyway add explorer to that list.

It'll give you a warning just ignore it and click ok. Then you reboot and if you try it everything should work just fine.

Try this. If it fails, please reset to original.

Attached Images
My System SpecsSystem Spec
12 Aug 2009   #10

Windows 7 RC (Build 7100)

Thanks again for your help. I Tried DEP fix but explorer still crashes when inserting disc.
My System SpecsSystem Spec

 explorer.exe crash when inserting disc

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