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Windows 7: When boot get black screen

03 Jan 2012   #1

Windows 7 home premium 64 bit
 
 
When boot get black screen

I won't be able to post all that many specs because my computer won't start up right.
I had a virus and some malaware and I tried to removed them with Microsoft Security Essentials. It removed some but I still lost all my desktop icons and can't use half the programs that would help fix the problem. Like I can't do system restore normally so I did it through cmd and it won't work because it gives me an error. And when I try to fo safe mode (pressing f8) it gives me a black screen and won't even let me see what I have for options. So I tried other anti virus programs like superantivirus and then malawarebytes. They both dicoververd Trojans and trackers. But still didn't fix the problem. So I tried to create a repair disk and use that but I still get the black screen. And after I tried to do safeboot I have a permanent black screen. Like I start the computer and it's a black screen on both tv's and with both Hdmi and VGA, plus I tried using a normal monitor but I still get the black screen. No matter how long I leave it off or let it sit there I can't get anything to show up on the screen. Any help please?!


My System SpecsSystem Spec
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04 Jan 2012   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try disabling the display adapter in safe mode.
Safe Mode
Why is my screen black when I start Windows 7?
My System SpecsSystem Spec
04 Jan 2012   #3

Windows 7 home premium 64 bit
 
 

Which one? I have the ATI radeon 3000 graphics and the ATi radeon HD 5670.
My System SpecsSystem Spec
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04 Jan 2012   #4

Windows 7 home premium 64 bit
 
 

Also when I use system restore the error I get is: "system restore failed to extract the original copy of the directory from the restor point.
Source: %systemroot%/registration
Destination: ComPlusStaging"
Also I switched my VGA cable to the old graphics card (3000 radeon) and I can finally see what I'm doing when I press f8 and in safe mode. But I still can't fix my computer.
My System SpecsSystem Spec
04 Jan 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Uninstall and re-install both display cards as follows:

1. Download and install Driver Sweeper
2. Download the latest driver for your display card
3. Click Start Menu
4. Right Click My Computer
5. Click Manage
6. Click Device Manager from the list on the left
7. Click the + next to Display adapter
8. Right click your display/graphics card device
9. Click Uninstall
10. Check the box to Delete driver software for the device
11. Click OK
12. Restart your computer in safe mode
13. Run Driver Sweeper, select display card manufacturer's drivers, analyze, clean
14. Restart your computer
15. Install the latest drivers

Also, since you are having issues with your restore points, you may have corrupted files and/or system files. Run Disk Check with both boxes checked (this will take a while for a large drive). If the problem persists, run SFC /SCANNOW Command - System File Checker (you may need to run up to three times to fix all errors). If you still are unable to restore from restore points, run the steps in System Protection Restore Points - Delete Option One.
My System SpecsSystem Spec
04 Jan 2012   #6

Windows 7 home premium 64 bit
 
 

Alright thanks guys! Ill try the uninstall display drivers and steps to fix system restore.
My System SpecsSystem Spec
04 Jan 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Nickbobo99 View Post
Alright thanks guys! Ill try the uninstall display drivers and steps to fix system restore.
You may want to manually create a restore point after you fix your display card problem so you are not restoring back to the current problem. System Restore Point - Create
My System SpecsSystem Spec
04 Jan 2012   #8

Windows 7 home premium 64 bit
 
 

Is there a way to restore my computer to the way it was one I first used it?
My System SpecsSystem Spec
04 Jan 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Nickbobo99 View Post
Is there a way to restore my computer to the way it was one I first used it?
Did you make recovery discs? If not, try pressing F11 or F1 (F11 first as this is the most common) as soon as the computer turns on and the HP logo shows up.

Remember to back up important user files before recovering to factory settings as you will wipe all your information in the process.
My System SpecsSystem Spec
04 Jan 2012   #10

Windows 7 home premium 64 bit
 
 

I made a system repair disc. (if that is what you're asking) and I tried the f11 and I tried system restore, windows memory diagnostics and both didn't work. I couldn't use system image recovery because I don't have a system image to recover from. Would startup repair do what I need to do? And sorry for making this difficult.
My System SpecsSystem Spec
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 When boot get black screen




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