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#1
Stuck in Startup Repair Loop (NoRootCause?)
The computer I am seeking help for belongs to my father so I do not know all of the specs off the top of my head so please bear with me. The laptop in question is a Dell Inspiron 1764 with Windows 7 Home Premium 64bit. The system had been suffering some malware/trojan/worm problems and I had been seeking help via Bleeping Computer (I can post the link to the thread if requested). I believe the work was almost done but I had to leave it for a day or so due to other things going on.
This evening, as my father turned on the system, it got stuck on something of a System Repair loop. I got the following when I sought more information:
Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200894
Problem Signature 05: AutoFailover
Problem Signature 06: 7
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
I have tried a couple methods aside from the obvious choice of allowing the program to run and attempt to repair it. I created a system repair disc with my own laptop as it is running the same OS. Unfortunately I could not find any images or restore points. I tried going through the DOS prompt and running three tasks under bootrec.exe but to no avail. I really don't know what else to do right now and I don't want him to lose his data. Can someone help?