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Windows 7: Reinstalled windows 7, drivers dont work and can't connect to internet

31 Jan 2012   #1
sdmoser

Windows Vista Home Premium 64bit
 
 
Reinstalled windows 7, drivers dont work and can't connect to internet

I reinstalled Windows 7 last night and when it booted back up the screen resolution has changed, I have several drivers that aren't working and I can't connect to the internet. Any thoughts?


My System SpecsSystem Spec
31 Jan 2012   #2
alphanumeric
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

Reinstalled how? Clean install, factory restore?
My System SpecsSystem Spec
31 Jan 2012   #3
sdmoser

Windows Vista Home Premium 64bit
 
 

Clean install with the DVD
My System SpecsSystem Spec
31 Jan 2012   #4
alphanumeric
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

OK, sounds like you have some hardware that needs drivers installed. You'll have to download them from the manufacturers web site's support section for your PC. Something you probably should have done before you did your clean install. Now you will have to download them on another PC and use a USB thumbdrive or other media to transfer and install them on your PC. I'd install the drivers for your network card first, then once you have a working Internet connection you can download the rest directly to your problem PC. Device Manager should show you what's not working and requires drivers.
My System SpecsSystem Spec
31 Jan 2012   #5
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Is your computer self-built or bought from a computer manufacturer?

If it is the latter, go to their support site where you can download all the drivers you need.

As alphanumeric says, have a look in device manager for anything that has a yellow question mark against it, which indicates a driver is needed.
My System SpecsSystem Spec
31 Jan 2012   #6
sdmoser

Windows Vista Home Premium 64bit
 
 

I'm at dell's website right now, how do i know which drivers i need?
My System SpecsSystem Spec
31 Jan 2012   #7
sdmoser

Windows Vista Home Premium 64bit
 
 

The "Network Controller" has a yellow question mark next to it but on the dell site there are 11 different drivers listed under "Network". How do I know which is right?
My System SpecsSystem Spec
31 Jan 2012   #8
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Do you have a Dell ID number unique to your particular PC? I forget what they call it. Service tag??

If you use that number, it should lead you to stuff that is compatible with your specific PC.

Or post a screen shot of what you are seeing at Dell web site.
My System SpecsSystem Spec
31 Jan 2012   #9
sdmoser

Windows Vista Home Premium 64bit
 
 

I think I found the network one that I need but the other ones are "Etherent Controller", "Network Controller", "PCI Simple Communucations Controller", "SM Bus Controller", and "Universal Serial Bus (USB) Controller". I don't anything for these on the Dell website. Thanks for your help!
My System SpecsSystem Spec
31 Jan 2012   #10
alphanumeric
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

Yes the "Service Tag Number" is what you want. It should be listed on a sticker on the PC somewhere. It's also listed in the BIOS. Input that number in the correct spot on the dell support site and it will lead you to downloads for you specific model dell.
My System SpecsSystem Spec
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 Reinstalled windows 7, drivers dont work and can't connect to internet




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