hello gregrocker;
First, I would like to thank you for the quick response. I have tried all your suggestions except a repair install (which requires updating afterwords) and a fresh install (my favorite (but the most time consuming because of coarse files and data needs to be backed up). I am a fan of NIS because as far as I know they are the only ones who provide telephone support 24/7, after doing hundreds of installs that tech support has come to be a Little handy with a little handy. I have tried reinstalling some of the software but the same thing happens so it must be the op sys, a setting changed somewhere perhaps....would be nice if Microsoft added a reset feature like they have in IE.