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Windows 7: Laptop boots to blank screen and cursor. Help.

08 Feb 2012   #1
Den90

Windows 7 Home Premium 64bit
 
 
Laptop boots to blank screen and cursor. Help.

Hello, my laptop won't boot correctly. Everything loads but instead of the home login screen showing up, I get a blank screen with a cursor. I tried booting in safe mode and restoring but I still get a blank screen. Tried booting a recovery cd, but still get the blank screen. This happened right when I was watching a video, the computer just went black and restarted itself to a blank screen. Anyone have any advice? Thanks.


My System SpecsSystem Spec
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08 Feb 2012   #2
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

See if you can boot to a safe mode command prompt. Then run

sfc /scannow

Let us know how that goes.

If nothing unusual, then create a bootable puppy linux cd.

Puppy live-CD

See if that runs without problem. Trying to determine if this is a hardware or operating system/driver problem.

By the way, are your notebook vents clear and fan running?
My System SpecsSystem Spec
08 Feb 2012   #3
Gromit1710

Windows 7 Professional 64 Bit Service Pack 1
 
 

Can you get to your boot menu or bios? usually this is done during the loading screen where the manufacturer of your laptop's logo comes on the screen.

usually an F2, F10, F12 or Delete key will get you there during this screen.
My System SpecsSystem Spec
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08 Feb 2012   #4
Den90

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Lemur View Post
See if you can boot to a safe mode command prompt. Then run

sfc /scannow

Let us know how that goes.

If nothing unusual, then create a bootable puppy linux cd.

Puppy live-CD

By the way, are your notebook vents clear and fan running?
When I boot in safe mode, I still get the blank screen. Is the command prompt suppose to show up? I don't think its a vent issue since my laptop is recently new. I'll try the puppy cd when I get home later tonight.

Quote   Quote: Originally Posted by Gromit1710 View Post
Can you get to your boot menu or bios? usually this is done during the loading screen where the manufacturer of your laptop's logo comes on the screen.

usually an F2, F10, F12 or Delete key will get you there during this screen.
Yes, I can get to the boot menu and bios menu.
I tried repairing, safe mode, and restore to last point, but I still get a blank screen.
My System SpecsSystem Spec
08 Feb 2012   #5
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?


Attached Images
Laptop boots to blank screen and cursor. Help.-safemode.jpg 
My System SpecsSystem Spec
08 Feb 2012   #6
Gromit1710

Windows 7 Professional 64 Bit Service Pack 1
 
 

Quote   Quote: Originally Posted by Lemur View Post
No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?
Lemur, you're going the same place I am.
My System SpecsSystem Spec
08 Feb 2012   #7
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Quote   Quote: Originally Posted by Gromit1710 View Post
Quote   Quote: Originally Posted by Lemur View Post
No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?
Lemur, you're going the same place I am.
True. But when I asked about entering the sfc command at safe mode prompt, the OP just mentioned going to safe mode. Wanted to verify...
My System SpecsSystem Spec
08 Feb 2012   #8
Gromit1710

Windows 7 Professional 64 Bit Service Pack 1
 
 

Quote   Quote: Originally Posted by Lemur View Post
Quote   Quote: Originally Posted by Gromit1710 View Post
Quote   Quote: Originally Posted by Lemur View Post
No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?
Lemur, you're going the same place I am.
True. But when I asked about entering the sfc command at safe mode prompt, the OP just mentioned going to safe mode. Wanted to verify...
Totally. I'm acknowledging that you're faster than I am on this one
My System SpecsSystem Spec
10 Feb 2012   #9
Den90

Windows 7 Home Premium 64bit
 
 

Hi, so I removed the hard drive from my laptop and booted the computer with my recovery cd and it actually worked. No blank screen, the dvd I booted actually showed up. Does this mean my hard drive or some file on it is corrupt? Do you think replacing the laptop hard drive will fix the issue?
My System SpecsSystem Spec
10 Feb 2012   #10
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Quote   Quote: Originally Posted by Den90 View Post
Hi, so I removed the hard drive from my laptop and booted the computer with my recovery cd and it actually worked. No blank screen, the dvd I booted actually showed up. Does this mean my hard drive or some file on it is corrupt? Do you think replacing the laptop hard drive will fix the issue?

I would probably reformat the drive, and run a chkdsk on it. There are also several hard drive diagnostic utilities out there, some specifically made for the hard drive. What hard drive do you have?

Hitachi fitness test:
Downloads

Spinrite:
GRC*|*Hard drive data recovery software**

Hiren's boot cd:
Hiren's BootCD 15.1 - All in one Bootable CD www.hiren.info

Seatools:
| Seagate

Western Digital:
WD Support / Downloads / SATA & SAS / WD Caviar Blue / SE / SE16 (SATA II)
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