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Windows 7: HP laptop will turn on, but screen stays blue with moving cursor

13 Feb 2012   #1

Windows 7 64bit home
 
 
HP laptop will turn on, but screen stays blue with moving cursor

I have a HP Pavilion dv6 dv6-3122sa
Windows 7 home premium (64 bit)

I've had it for about 8 months, and then today all of a sunden whilst ~I was browsing the web, it started to freeze and was taking ages to load/ respond to clicks. [I did not install anything today, did not download anything, was not opening an email] I was literally just browsing the web like I always do, and out of no where it started playing up.

Then out of no where, I got a blue screen saying there was an error- if this is the first time I've have received this error just let it restart. And it was the first time, so I did let it restart.

But now it keeps going to a blank screen, it as a blue background picture with white rays and I can move the cursor but nothing happens. In other words The screen background just stays blue with white rays, but I can move the cursor.

Just as soon as it loads up to the screen background that just stays blue with white rays, there is a loading bar on the cursor, followed by a transparent grey pop up box that appears for about a second before vanishing.. then nothing happens. I can move the cursor that is all.

I've tried restarting/ taking the battery out etc no joy..


So I went to start up repair (normaly I would get a wizard that gives me the chance to do a system restore)
Anyway it does the same thing, it takes me to the blue screen,shows a grey transparent popup box for a second before disapearing.

I've tried : Repair Computer
Start in safe mode
Start with last set up that worked

It all does the same thing, it takes me to the blue background picture where I can't do anything.

I've checked the hp box, and all I got with it was a box with my Windows 7 unique id number on, and a manual on the laptop and a booklet with support numbers.
There is no boot up disk, no disk at all that came with it. (I bought it brand new)

Can anybody help me please?

My System SpecsSystem Spec
13 Feb 2012   #2
Microsoft MVP

 

Work through these steps: Desktop problem
Feel free to ask back any questions to get each step done completely.

If the steps all fail copy out your data per the step given and run HP factory recovery: HP Recover Windows 7 Operating System Using HP Recovery - HP Customer Care (United States - English)

Or you can clean reinstall using this Windows 7 installation DVD with SP1 ISO, burned to DVD or written to flash stick with Windows 7 USB-DVD Download Tool:
Win7 Home Premium x64 SP1 English Official ISO download

You will need the DVD to do the repairs properly too.
My System SpecsSystem Spec
13 Feb 2012   #3

Window 7 Ultimate x64
 
 

You could spend hours and hours and hours trying to figure out how to make your computer work again, or reinstall and pretty much have a clean slate... I think the fastest way to fix that is to reinstall windows and copy your old user profile windows.old. Then delete the old windows.old folder. Only downside is having to install all that software check out Ninite - Install or Update Multiple Apps at Once I hope your computer still has the product key sticker.
My System SpecsSystem Spec
.


14 Feb 2012   #4

Windows 7 64bit home
 
 

Thanks gregrocker I will try those.

I tried my laptop again this morning, and this time when it got to the blue screen, after a few seconds, start uprepair started, and it said 'startup repair is checking your system for problems ... attempting repairs. Repairing disk errors. This might take over an hour to complete.'

So it got my hopes up, but after 10 hours it was still saying this. So I switched it off because it would not let me cancel the current set up.

This time when I started my laptop up, I selected 'Start windows normally' It went to the same blue screen again, but poped up with 'Start up repair' again...? Even though I selected start windows normally.

It's doing the same thing again... attempting repairs and could take over an hour. I might just leave it on all day and night and see if it does work in the end, only thing is I have to leave it on charge or it will turn off when the battery goes.

Yeah cocakane I still have my windows 7 product key.. its on the bottom of the laptop. But I don't want to lose all my files, I have alot of work on my laptop... also I don't have a cd to do a reboot... I tried rebooting yesterday from the laptop disk.. but it just went to that blue screen again and did nothing.
My System SpecsSystem Spec
14 Feb 2012   #5
Microsoft MVP

 

It sounds like the HD is the problem, with the Disk Check fouling out which might mean it needs repair first or is irreparable.

I would test the HD now with the maker's booted HD Diagnostic extended CD scan to see if it can be repaired. Then run Disk Check again from the System Recovery Options command line.

It is best to do these repairs, including Startup Repair, from the DVD or System Repair Disk which is why I linked the DVD ISO for you to use for Repairs and have for possible reinstall.

This is also why I linked you to the method for rescuiing your files using the DVD Repair console or Repair CD, so why did you reply that you don't want to lose your files? Do you read for comprehension?
My System SpecsSystem Spec
14 Feb 2012   #6

Windows 7 64bit home
 
 

Yes I read for comprehension, but how can I read something that was not there the last time I was here?

I read your reply this afternoon, after I had already re-tried my laptop.
Also, I never assumed it was anything serious because it just went off for no reason.. I thought it may have just needed a system restore with startup repair etc. If I had dropped my laptop, or spilt some water or liquid on it,and then it had done this, then I would have been more cautious.

Anyway, thanks for your help I will try this.

Out of curiosity, hd's can just break on their own? I've had 4 PC's in the past (all for at least 3 years) and I never had one problem with any of them, but this is the first time I've had a laptop, which is only about 8 months old.
My System SpecsSystem Spec
14 Feb 2012   #7

Windows 7 64bit home
 
 

Ok on the Bootable Hard Drive Diagnostics website it says,

Determine the make and model of your hard drive. Which I can't do because I can't get the laptop to start up to check the
[Windows VISTA/Windows 7 - Go to Start...and type in "devmgmt.msc"
.]

I tried checking the box for info, but it just says:
Pavilion dv6, dv6-3122sa
* AMD Turion II Dual-core Processor P540 (2.4 GHz, 2MB L2 Cache)
* 39.52 cm (15"6) Diagonal High Definition HP Brightview
*500GB (7200RPM) Hard Drive
*4096MB DDR3 SDRAM (2 Dimm)
*802. 11 b/g/n WLAN & Bluetooth
*Lightscribe Super Multi 8x DVD+'RW with double layer support
*6-cell 55WHr Lithium-Ion battery
*ATI Mobility Radeon HD 5470 Switchable Graphics
with 512MB DD3 dedicated graphics memory
*5-in-1 Digital Media Reader
*Genuine Windows 7 home premium (64 bit)
*HP truevision wbecam
*HP Mediasmart

I've tried googling "
500GB (7200RPM) Hard Drive" but it doesn't come up with any makes, that are on the HD Diagnostic list. (
western digital, seagate,samsung, fujitsu etc)


If I can not identify the hard drvie make, it says remove the battery and crack the case to determine what make the hard drive is.

I will have to do this later, I don't have a screwdriver small enough to get the screws out of the Laptop case atm. But we have some small screwdrivers at work, which I could borrow.
My System SpecsSystem Spec
14 Feb 2012   #8
Microsoft MVP

 

Use the Seagate SeaTools Diagnostics CD which will work for most models and also give you the HD make. SeaTools Seagate
My System SpecsSystem Spec
14 Feb 2012   #9

Windows 7 64bit home
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Use the Seagate SeaTools Diagnostics CD which will work for most models and also give you the HD make. SeaTools Seagate
Ok, thanks.
My System SpecsSystem Spec
14 Feb 2012   #10

Windows 7 64bit home
 
 

It's come up with:

Model ID - Toshiba MK5061GSYN
Serial Number - ZOMNPOJQT
Revision - MHOOOC
Test Progress - Idle

Device 0 is ATA Device TOSHIBAMK5061GSYN ZOMNPOJQT On ATI SB700-AHCI
Max native adress 0
Device is 48 bit Adressed - Number of LBAs 976773167 (500.108 GB)
SMART is supported and ENABLED
Smart has NOT been Tripped
DST is supported
Logging feature set is supported
POH 2035


I've clicked on the Toshiba download link, on the HD Diagnostic web page you posted, and it's come up with 3 downloads, which would be the best one for me to download?

I assume it would be the middle download, that says

Quote:
This diagnostic tool is available for use by customers who feel their Fujitsu Branded Toshiba hard drive may not be operating normally. It is only designed for use with Fujitsu Branded Toshiba ATA/IDE hard drives.
There are 2 diagnostic modes:
  • Quick Test
    About 3 minutes, does random seek/read tests.
  • Comprehensive Test
    About 30 to 100 minutes, also performs surface scan.

* Runs only under DOS from a bootdisk.
As it says runs from a bootdisk.

Sorry if that seems like a silly question, I don't really know what I'm doing when it comes to computer hard drives etc. And unlike last time, I don't want to rush and end up using the wrong one etc.
My System SpecsSystem Spec
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 HP laptop will turn on, but screen stays blue with moving cursor





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