Only One User has Black Screen


  1. prenger745
    Posts : 2
    64 Bit Windows 7 Pro
       New #1

    Only One User has Black Screen


    Hello all,

    Weird one. I have a Win7 64bit computer with 3 users: myself, my wife, and my son. When myself or my son are logged in and the monitor goes black (power save) all one has to do is type on the keyboard or move the mouse to get the login screen. However, when my wife is logged in and the monitor goes black (power save)..moving the mouse or pressing on the keyboard has zero effect. She has to press CTRL-ALT-DEL for the screen to "wake up" and give her the login screen.

    Any ideas on how to get hers to function like my own?

    Thanks,
    Dan
      My Computer
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  3. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #2

    Hello Prenger, and Welcome to Sevenforums!

    Perhaps the easiest thing to do would be to save all her files on a USB drive or in the public folders, and delete/create a new user for her. Hopefully that would solve it.
      My Computer
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  4. prenger745
    Posts : 2
    64 Bit Windows 7 Pro
    Thread Starter
       New #3

    New Profile


    Thank you for the reply. It would be easy enough as every computer in the house saves to a NAS and not locally. I was kind of hoping it was some weird sleep setting that I overlooked. I will try the profile delete tonight.

    Thanks again.
      My Computer
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  6. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #4

    Prenger,

    you might be interested in this tutorial to change power options, but I don't think it will have an effect on your lady's profile: Power Plan Settings - Change (written by Brink).
      My Computer
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  7. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #5

    Just a thought. While using the wife's log in, set the power option you want for your mouse and keyboard, reboot and see if that option is now working.
      My Computer
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