Windows 7 programs won't open

Mrsoxy

New member
My computer won't open any programs at the minute, either from the desktop or start menu.

What happened

I downloaded a file online and it installed seachqu toolbar on all my browsers which I didn't want.

I uninstalled the downloaded file and followed forum advice to get rid of searchqu (which didn't remove it but stopped it affecting my computer).

I also downloaded spyware doctor 8 as I was worried about spyware. I didn't realise I have to buy it though to remove things and there was only minimal spyware on there so I wasn't too concerned.

Tried to uninstall spyware doctor and windows wouldn't let me - it said it may already have been removed.

Now I can't open any programs except mcafee which can't find a problem and Internet explorer which opens but doesn't search (it times out).

iTunes, Firefox, office products etc won't open. They make a loading sign the nothing happens. Any ideas what this could be and what I could try?

Any help gratefully received!

Many thanks
Sam
 

My Computer

OS
Windows 7
Hello soxy, and welcome to Sevenforums!

Are you able to download and install programs? Revo uninstaller can help uninstall certain programs. Would you install this one?: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

With it, look for searchqu toolbar, spywaredoctor, and McAfee, and please remove all of them. McAfee often causes more problems than it fixes.
:info: If you are unable to remove programs due to your computer problems, try any steps you couldn't do in safe mode after doing this tutorial: http://www.sevenforums.com/tutorials/117840-uninstall-remove-software-safe-mode.html (by Abhishek Ghosh). Here is a tutorial on how to actually boot into safe mode: http://www.sevenforums.com/tutorials/69585-safe-mode.html (by Brink)

Please check for viruses: How do I remove a computer virus?

Repair your computer: http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html (by Bare Foot Kid)
If you are still having trouble, do this tutorial as well: http://www.sevenforums.com/tutorials/3413-repair-install.html (by Brink)

Please let me know how all of this goes. If you are looking for an antivirus, try MSE: http://www.microsoft.com/security/pc-security/mse.aspx. It is quite good, and free. If you are looking for another AV or other security softare, have a look at this thread (it is long, so the more you read, the bigger your understanding will be as more opinions come into play): http://www.sevenforums.com/system-security/72070-whats-best-anti-virus.html
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Asus Build
OS
Microsoft Windows 8.1 Pro 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
B85M-E
Memory
8.00 GB
Graphics Card(s)
None
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Asus 23.6" Monitor
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
INTEL SSDSC2BW180A4
Samsung SSD 840 PRO Series
PSU
Seasonic S12II-380Bronze
Case
Lian Li
Cooling
Fan, Passive
Keyboard
Logitech K120
Mouse
Microsoft Touch Mouse
Internet Speed
4ms Ping, 19.0 Mbps Download, 19.0 Mbps Upload
Antivirus
Eset Endpoint
Browser
Internet Explorer, Chrome
You are downloading all the wrong things. You are infected. Which file did you download seachqu and from where? Remove McAffe and any other anti virus you have installed. Where did you download SpyWare Doctor from? Their are some fake ones out there. Check again and make sure it is uninstalled. Installed MSE update it and run a complete scan. Then install Malwarebytes Anti Malware and update it and run complete full scans.
Get back and lets us know what was found and removed. Their is more to be done.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Sorry DustSailor you posted while I was typing. If it matters I also recommend Revo for removing things.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
No problem. As mickey megabyte told me recently, "you've got to be quick around here!" You mentioned Malwarebytes and I want to back you up in that. Good idea to run that program to find any more malware. You can find it here for free, soxy: Malwarebytes Anti-Malware - Download.com
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Asus Build
OS
Microsoft Windows 8.1 Pro 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
B85M-E
Memory
8.00 GB
Graphics Card(s)
None
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Asus 23.6" Monitor
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
INTEL SSDSC2BW180A4
Samsung SSD 840 PRO Series
PSU
Seasonic S12II-380Bronze
Case
Lian Li
Cooling
Fan, Passive
Keyboard
Logitech K120
Mouse
Microsoft Touch Mouse
Internet Speed
4ms Ping, 19.0 Mbps Download, 19.0 Mbps Upload
Antivirus
Eset Endpoint
Browser
Internet Explorer, Chrome
just perform "system restore" and go back to date/time prior to infection
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
just perform "system restore" and go back to date/time prior to infection
Always forget that one :mad:

Its a good idea if you have one, soxy, and know the date before all of this started happening. However, I still highly recommend following all of the procedures I've posted. You might do the system restore if you cannot do anything else because it might at least put your computer into an operable state.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Asus Build
OS
Microsoft Windows 8.1 Pro 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
B85M-E
Memory
8.00 GB
Graphics Card(s)
None
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Asus 23.6" Monitor
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
INTEL SSDSC2BW180A4
Samsung SSD 840 PRO Series
PSU
Seasonic S12II-380Bronze
Case
Lian Li
Cooling
Fan, Passive
Keyboard
Logitech K120
Mouse
Microsoft Touch Mouse
Internet Speed
4ms Ping, 19.0 Mbps Download, 19.0 Mbps Upload
Antivirus
Eset Endpoint
Browser
Internet Explorer, Chrome
My understanding is many infections will install them self in restore points also.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
I think I'm having a similar problem, but not quite sure.

I'm running 7 Ultimate 64 on a Macbook Pro via Boot Camp. Just installed it a couple days ago.

Problem is that some programs will open, but the dialogue box and program window never appears. The process will be running, and the bottom right taskbar functions of the program are active and working. But, like I said, the actual program window refuses to load.

Is this a virus problem or is it likely something went wacky when installing the Mac Boot Camp drivers? I'm leaning towards the former, because I went into msconfig and disabled the drivers and everything else for startup. Still had the same problem.

Like I said, it's only some programs - the main culprit being MagicDisc (iso mounting software). Could very well just be these programs don't work properly on a Boot Camped Windows.
 

My Computer

OS
Windows 7 Ultimate x64 (Boot Camp)
Hello yfs, and welcome to Sevenforums!

Unfortunately, I am not very knowledgeable with boot camp. Did this problem happen from the beginning? If it did, perhaps it was a bad install? You might try reinstalling it completely, if able.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Asus Build
OS
Microsoft Windows 8.1 Pro 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
B85M-E
Memory
8.00 GB
Graphics Card(s)
None
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Asus 23.6" Monitor
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
INTEL SSDSC2BW180A4
Samsung SSD 840 PRO Series
PSU
Seasonic S12II-380Bronze
Case
Lian Li
Cooling
Fan, Passive
Keyboard
Logitech K120
Mouse
Microsoft Touch Mouse
Internet Speed
4ms Ping, 19.0 Mbps Download, 19.0 Mbps Upload
Antivirus
Eset Endpoint
Browser
Internet Explorer, Chrome
Hello yfs, and welcome to Sevenforums!

Unfortunately, I am not very knowledgeable with boot camp. Did this problem happen from the beginning? If it did, perhaps it was a bad install? You might try reinstalling it completely, if able.

I've done some more digging around...some other people have also had problems with MagicDisc on a Mac running Windows.

Looks to be an individual program issue.
 

My Computer

OS
Windows 7 Ultimate x64 (Boot Camp)
Glad you were able to figure it out :)
Hope you find a way to get it working
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Asus Build
OS
Microsoft Windows 8.1 Pro 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
B85M-E
Memory
8.00 GB
Graphics Card(s)
None
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Asus 23.6" Monitor
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
INTEL SSDSC2BW180A4
Samsung SSD 840 PRO Series
PSU
Seasonic S12II-380Bronze
Case
Lian Li
Cooling
Fan, Passive
Keyboard
Logitech K120
Mouse
Microsoft Touch Mouse
Internet Speed
4ms Ping, 19.0 Mbps Download, 19.0 Mbps Upload
Antivirus
Eset Endpoint
Browser
Internet Explorer, Chrome
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