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Windows 7: New computer with Windows 7 won't work anymore


17 Feb 2012   #1
Mars3000

Windows 7 64-bit
 
 
New computer with Windows 7 won't work anymore

I've only had my new computer with Windows 7 for just over a week and it won't work anymore. It goes into Startup Repair and says it can't repair this computer automatically. I press "Finish" and then it just restarts again showing the logo of the motherboard on screen and then goes back into Startup Repair again.

I called the shop where I bought it and they said it is possible I was loading too much software on too quickly. It is a computer I use for business so I wasn't loading any rubbish on and I didn't install that much - Office suite, antivirus, modem software, printer driver.

Is this something that could have cause it or are they just putting the blame on me? Also, if anyone knows what this problem is any help would be appreciated.


My System SpecsSystem Spec
17 Feb 2012   #2
huffman

Windows 7 Pro
 
 

Quote:
I've only had my new computer with Windows 7 for just over a week
I would hope it still under warranty. Take it back.
My System SpecsSystem Spec
17 Feb 2012   #3
jackbarnard

Windows 7 Professional x64
 
 

Quote:
I called the shop where I bought it and they said it is possible I was loading too much software on too quickly
For a start, that's the most ridiculous thing I've ever heard. You can't install stuff 'too quickly' on a computer, they don't need a breather every few minutes! Clearly the person you spoke to hasn't got a clue or he's trying to bull**** you.

I agree with huffman, it's under warranty (even if the shop claims it isn't, all the parts inside will still be under manufacturer warranties) so take the thing back and don't take no for an answer!

One possible solution to maybe get some use out of it while you're sorting all this out, is to boot up the PC with your Windows installation disc in your DVD drive (providing you got one with the PC, which, by the way you're 100% entitled to) and attempt to reinstall windows after reformatting your main drive/partition. It sounds like your Windows installation is corrupted. Or then again it could be a dud hard drive, in which case there's not a lot you can do until the people you bought it off agree to take it back and give you a new computer.
My System SpecsSystem Spec
17 Feb 2012   #4
Mars3000

Windows 7 64-bit
 
 

Thank you for your replies. I thought it sounded strange that I installed software on too quickly. He said I should install a program, wait one week, and then install another. I thought this is crazy! I need this computer for work and I don't think Windows 7 is that precious that I have to give it time to adapt.

I am not an IT expert so I won't try to boot it with the installation disk just yet, plus it is still under warranty. I will be taking it down to the shop.

Thank you again and if anyone else has ideas they will be greatly appreciated.
My System SpecsSystem Spec
17 Feb 2012   #5
RoutersforHuman

Windows 7 professional 64 bit
 
 

Hi Mars3000,

The issue which you have mentioned is a software issue which no computer manufacturer will take care, if you haven't taken any software contract with them. The basis warranty only covers any hardware malfunctionality in the computer, which is called OEM (Original Equipment Manufacturer).

Here is the way, you can fix the issue:

(1) Restart the computer and then keep tapping F8 key on your computer keyboard until you get the "Advance Boot Menu" options.

(2) Click on LKGC (Last Known Good Configuration), if its available under options. If it does not fix, then restart the computer and keep tapping F8. This time choose "Safe Mode with Command Prompt". It would open up a large window, looks like the command prompt.

(3) Type rstrui.exe and hit enter. It would open up the system restore window. Try to choose as early date as possible, when it worked fine (last 7 days) and then follow the onscreen instructions.

If you need any further assistance, feel free to post your queries...............
My System SpecsSystem Spec
17 Feb 2012   #6
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

There's no definitive proof that it is a software issue. Either way, when you buy an OEM system, they are warrantying the software as well, as long as it is their image. If you wipe it out and do a clean install, you may be on your own for software issues. That being said, there could also be an issue with the hard drive, or even the mobo or memory.

Either way, it's a week old, so I'd take it back. I'd demand a refund, and then spend my money elsewhere on a reputable brand from a reputable retailer who actually knows a little bit about the products they sell.
My System SpecsSystem Spec
17 Feb 2012   #7
bobkn

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by Mars3000 View Post
I called the shop where I bought it and they said it is possible I was loading too much software on too quickly. It is a computer I use for business so I wasn't loading any rubbish on and I didn't install that much - Office suite, antivirus, modem software, printer driver.
Perhaps the person meant that if you install a number of software packages on a PC in a short space of time, it could make it hard to identify which application is causing trouble.

That still seems pretty silly. If you can't boot into Windows, that suggests a corrupt OS, incompatible drivers, or a hardware fault.

Regardless, the vendor is evading responsibility.
My System SpecsSystem Spec
17 Feb 2012   #8
gregrocker
Microsoft MVP

 

The retailer will have a returns policy. In addition the computer manufacturer offers a year's warranty with full product or parts replacement and tech support.

That said if you want to learn more about your computer you can work through these troubleshooting steps leading up to full Factory Recovery run from it's partition or a clean reinstall of just the OS.
My System SpecsSystem Spec
18 Feb 2012   #9
AddRAM

Windows 7 Professional x64 Linux Mint 16
 
 

He said I should install a program, wait one week, and then install another.


That would take years They should put him in the sales department
My System SpecsSystem Spec
19 Feb 2012   #10
Mars3000

Windows 7 64-bit
 
 

Thanks everyone. You've all been very helpful. Now I have something to through back it them when I take it to the shop. We'll see what happens.
My System SpecsSystem Spec
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 New computer with Windows 7 won't work anymore




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