Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: black screen issues on boot, shutdown, and modify settings

26 Feb 2012   #1

 
 
black screen issues on boot, shutdown, and modify settings

I have an HP pavilion laptop with Windows 7 Home Premium X64 - new install. The laptop has begun hanging with a black screen upon my request for it to shutdown, restart, boot, or anytime i attempt to run something which causes the windows 7 are you sure you want to allow changes to the computer message box. The only change made before this happened was a windows update. The problem started a few starts after this install. I have searched but most issues address a black screen with a completely unresponsive computer. Mine comes out of it within a minute or so. The screen also flashes a few times during this hangup.

My System SpecsSystem Spec
.

26 Feb 2012   #2

 
 

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational Source: Microsoft-Windows-Diagnostics-Performance Date: 2/26/2012 3:17:56 PM Event ID: 201 Task Category: Shutdown Performance Monitoring Level: Error Keywords: Event Log User: LOCAL SERVICE Computer: Owner-PC Description: This application caused a delay in the system shutdown process: File Name : rundll32.exe Friendly Name : Windows host process (Rundll32) Version : 6.1.7600.16385 (win7_rtm.090713-1255) Total Time : 15907ms Degradation Time : 15769ms Incident Time (UTC) : ‎2012‎-‎02‎-‎26T20:13:13.420183100Z Event Xml: 201 1 2 4007 41 0x8000000000010000 155 Microsoft-Windows-Diagnostics-Performance/Operational Owner-PC 2012-02-26T20:13:13.420183100Z 13 rundll32.exe 32 Windows host process (Rundll32) 38 6.1.7600.16385 (win7_rtm.090713-1255) 15907 15769 33 C:\Windows\System32\rundll32.exe 37 Microsoft® Windows® Operating System 22 Microsoft Corporation Log Name: Microsoft-Windows-Diagnostics-Performance/Operational Source: Microsoft-Windows-Diagnostics-Performance Date: 2/19/2012 3:25:04 AM Event ID: 201 Task Category: Shutdown Performance Monitoring Level: Error Keywords: Event Log User: LOCAL SERVICE Computer: Owner-PC Description: This application caused a delay in the system shutdown process: File Name : QPCapSvc.exe Friendly Name : CLCapSvc Module Version : 5.00.2922 Total Time : 5616ms Degradation Time : 5116ms Incident Time (UTC) : ‎2012‎-‎02‎-‎19T08:17:14.890843800Z Event Xml: 201 1 2 4007 41 0x8000000000010000 12 Microsoft-Windows-Diagnostics-Performance/Operational Owner-PC 2012-02-19T08:17:14.890843800Z 13 QPCapSvc.exe 16 CLCapSvc Module 10 5.00.2922 5616 5116 59 C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPCapSvc.exe 16 CLCapSvc Module 1 There are also 7 warnings referring to explorer.exe , QuickPlay, and another program. Not sure how to address these. Quick Play was popping up on it's own the other day and freezing the computer. I disable it at startup so I am not sure how it's getting on.
My System SpecsSystem Spec
Reply

 black screen issues on boot, shutdown, and modify settings





Thread Tools



Similar help and support threads for2: black screen issues on boot, shutdown, and modify settings
Thread Forum
Laptop Shutdown and black screen Hardware & Devices
Hang on Black Screen during Shutdown FRESH INSTALL WINDOWS 7 SP1 BSOD Help and Support
Solved Black screen and shutdown on Dragon Nest BSOD Help and Support
BSOD after black screen right before shutdown BSOD Help and Support
Solved BSOD when tryin to Restart or shutdown after a long black screen 0x09F BSOD Help and Support
Hung at Black Screen during Shutdown BSOD Help and Support
modify windows boot screen Customization

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 07:48 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33