| Windows 7: Stubborn laptop - boot issues |
28 Feb 2012
|
| | Windows 7 Ultimate x64 SP1 5,854 posts Philadelphia, PA |
Stubborn laptop - boot issues Recently, my sister dropped off her HP Pavilion dv6 laptop. She told me it had a few viruses that were quarantined...but couldn't be removed. Her school requires Symantec Endpoint Protection to be allowed on the network...so I wasn't surprised that the infections couldn't be completely removed. She didn't have the power cable with it at the time, so while waiting, I removed the HDD, plugged it in to my computer using an external USB Thermaltake dock. I ran MSE on the drive, and it found three viruses, including one listed as a boot virus, and successfully removed them. A second scan came up clean.
Now, here's the problem. I put the drive back into her laptop, and it won't boot. I get to the Windows 7 splash screen, and after the glowing orbs circle around, it blue screens. This happens under a normal boot, and all safe mode options.
I ran the various start up repair options, everything from the actual start up repair, to the bootrec commands, to sfc, etc....each several times in a row without any luck. The partitions are detected and accessible, but won't boot. What else can I try? My last step is going to be to image the drive and start over, but I'd like to avoid this. | My System Specs |
| OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-2600 Motherboard Gigabyte GA-P67A-UD3P-B3 Memory 12 GB Patriot Extreme DDR3-1333 Graphics Card Nvidia GTX 470 Monitor(s) Displays Dell UltraSharp 2209WA PSU OCZ ModStream 700W Case CoolerMaster HAF 912 Advanced Cooling CoolerMaster Hyper 212 Plus Hard Drives OCZ Agility3 240 GB, WD5001AALS, WD7501AALS |
28 Feb 2012
|
| | Windows 7 Ultimate SP1 64-Bit 446 posts Peterborough, England |
When you put the drive back back in your sister's laptop, is it stilled mapped to drive letter C?
Does it still hold the active flag?
Have you tried the F8 key at startup and choosing Last Known Good Configuration? | My System Specs | | System Manufacturer/Model Number HP Pavilion Elite 495UK OS Windows 7 Ultimate SP1 64-Bit CPU Intel Core i7 870 @ 2.93GHz Motherboard MSI 2A9C (CPU1) Memory 8Gb Dual-Channel DDR3 @ 664MHz Graphics Card nVidia GeForce GTX 460 1024MB dedicated RAM Sound Card Realtek HD Audio Monitor(s) Displays HP2310i Screen Resolution 1920 x 1080 Keyboard Logitech K750 solar-powered keyboard Mouse Logitech Wireless M180 mouse PSU 460W Case HP Elite Cooling Air cooled Hard Drives 1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage Internet Speed 2Mb Other Info Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop |
28 Feb 2012
|
| | Windows 7 Ultimate x64 SP1 5,854 posts Philadelphia, PA |
According to DISKPART, the drive may be mapped to D...the system volume. I know it wasn't like that before.
I've also never had to set a partition active in 15 years of troubleshooting...so would that cause an issue like this? If so, what's the best way to change this? | My System Specs | | OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-2600 Motherboard Gigabyte GA-P67A-UD3P-B3 Memory 12 GB Patriot Extreme DDR3-1333 Graphics Card Nvidia GTX 470 Monitor(s) Displays Dell UltraSharp 2209WA PSU OCZ ModStream 700W Case CoolerMaster HAF 912 Advanced Cooling CoolerMaster Hyper 212 Plus Hard Drives OCZ Agility3 240 GB, WD5001AALS, WD7501AALS |
28 Feb 2012
|
| | Windows 7 380 posts FEMA Region 6 |

Quote: Originally Posted by DeaconFrost According to DISKPART, the drive may be mapped to D...the system volume. I know it wasn't like that before.
I've also never had to set a partition active in 15 years of troubleshooting...so would that cause an issue like this? If so, what's the best way to change this? So what happens when you change it to C? | My System Specs | | System Manufacturer/Model Number HP Pavilion dv7 OS Windows 7 CPU Core i7 Memory 8 GB Graphics Card ATI FireGL Monitor(s) Displays Secondary is an HP L1940T Screen Resolution 1680x1050 Keyboard G11 Logitech Mouse G7 Logitech Hard Drives 160 GB SSD and 500 GB SATA Internet Speed Fiber Other Info My rig smegging rules! |
28 Feb 2012
|
| | Windows 7 Professional 64 bit 235 posts Tennessee |
What diskpart sees is not necessarily what the host computer would see. Take a look at the partitions and you'll probably see a small one, around 100 megs, which diskpart will call C and a second partition, much larger, that diskpart will call D. You may also have another partition on the drive if the laptop came with a recovery partition, which diskpart will probably call E.
DISCLAIMER:
I am assuming you're booting to either a Windows PE disk or using the console from the installation disk.
What you do next depends upon whether my assumption is correct or not, so do let us know. | My System Specs | | System Manufacturer/Model Number Dell Optiplex OS Windows 7 Professional 64 bit Memory 4096 |
28 Feb 2012
|
| | Windows 7 Ultimate x64 SP1 5,854 posts Philadelphia, PA |
You are correct. I'm booting from the Windows 7 install disc into the console at the first title screen. (Shift + F10).
You are correct on volumes as well. I can tell by the sizes that the system utility partition is C, the actual system volume drive for Windows 7 is D, and the OEM recovery partition is E. | My System Specs | | OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-2600 Motherboard Gigabyte GA-P67A-UD3P-B3 Memory 12 GB Patriot Extreme DDR3-1333 Graphics Card Nvidia GTX 470 Monitor(s) Displays Dell UltraSharp 2209WA PSU OCZ ModStream 700W Case CoolerMaster HAF 912 Advanced Cooling CoolerMaster Hyper 212 Plus Hard Drives OCZ Agility3 240 GB, WD5001AALS, WD7501AALS |
28 Feb 2012
|
| | Windows 7 Ultimate 32bit SP1 7,144 posts |
Quote: Now, here's the problem. I put the drive back into her laptop, and it won't boot. I get to the Windows 7 splash screen, and after the glowing orbs circle around, it blue screens. This happens under a normal boot, and all safe mode options. MBR fix MBR Fix - Fix MBR problems http://www.gmer.net/ | My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio |
28 Feb 2012
|
| | Windows 7 Ultimate x64 SP1 5,854 posts Philadelphia, PA |
Is that any different than the bootrec /fixmbr command? I've run that several times with no luck. | My System Specs | | OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-2600 Motherboard Gigabyte GA-P67A-UD3P-B3 Memory 12 GB Patriot Extreme DDR3-1333 Graphics Card Nvidia GTX 470 Monitor(s) Displays Dell UltraSharp 2209WA PSU OCZ ModStream 700W Case CoolerMaster HAF 912 Advanced Cooling CoolerMaster Hyper 212 Plus Hard Drives OCZ Agility3 240 GB, WD5001AALS, WD7501AALS |
28 Feb 2012
|
| | Windows 7 Ultimate SP1 64-Bit 446 posts Peterborough, England |
| My System Specs | | System Manufacturer/Model Number HP Pavilion Elite 495UK OS Windows 7 Ultimate SP1 64-Bit CPU Intel Core i7 870 @ 2.93GHz Motherboard MSI 2A9C (CPU1) Memory 8Gb Dual-Channel DDR3 @ 664MHz Graphics Card nVidia GeForce GTX 460 1024MB dedicated RAM Sound Card Realtek HD Audio Monitor(s) Displays HP2310i Screen Resolution 1920 x 1080 Keyboard Logitech K750 solar-powered keyboard Mouse Logitech Wireless M180 mouse PSU 460W Case HP Elite Cooling Air cooled Hard Drives 1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage Internet Speed 2Mb Other Info Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop |
28 Feb 2012
|
| | Windows 7 Ultimate 32bit SP1 7,144 posts |
See if you can get GMER to run on the infected machine ... you'll have to download it to yours, copy it to a clean USB drive or CD then use on your sister's. | My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio Stubborn laptop - boot issues problems? All times are GMT -5. The time now is 12:50 AM. | |