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#1
System will not boot, cannot use F8, cannot access advanced boot menu
Hi all...
My Gateway Laptop (NV55S05u) had a Norton scan today and found a trojan virus that Norton could not remove. I restarted the computer to try to get it in safe mode, and when I restarted I got a black screen with just a cursor. I was able to get into the BIOS (F2) and also able to burn AVG rescue disk onto a CD and boot from that as I was unable to boot from a USB stick or SD card. I ran all the scans I could find and deleted the virus files off my system. I then created a Windows 7 recovery CD from a different functioning computer and booted from that disk. I was able to run startup repair, but then it doesn't finish. I don't get a chance to see why it doesn't finish because this stupid HP Recovery Manager pops up. Upon further research, I discovered it should have something that says "System Recovery" to reset back to factory settings. I can see it is there, but I am unable to click on it. I then tried doing a system restore back to an earlier point and it completes and has me restart. When I restart, I push F2 again to change the boot order so the computer boots from the hard drive first. When I do this, I just get the black screen with a cursor in the upper left corner of the screen. I am not sure what else to do at this point. I do not have the original windows 7 disk as I bought it pre-loaded on this laptop. This computer is only about 2 months old so I am freaking out. If anyone has any ideas I would be SO appreciative.