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Windows 7: Laptop does "hard" shutdown when lid closes.

08 Mar 2012   #1
eveningstargems

Home Premium 64bit
 
 
Laptop does "hard" shutdown when lid closes.

I have been experiencing an issue with my laptop for approximately 6 months now. When I shut the lid the computer acts very strangely. It shuts down quickly, almost like I pulled the plug without the battery in or held the power button down. I noticed the last time though that the indicator light for the sd card and hard drive were blinking to a tune of 300 beats per minute for the ~1.5 seconds in between closing the lid and shutting down. I have tried to change power options via windows (pretty obvious stuff) and shut the lid while in each power option and it continues to have the same issue. Is this BIOS related? Or hardware?


My System SpecsSystem Spec
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08 Mar 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

bios setting is a possibliity but I think it more likely you have a outdated driver operating a component and it's causing a hard memory fault/ reset when the system sends fancy power related commands to it.

The best way to troubleshoot this over the internet is to cause you to have some blue screens so we can have a look at a memory dump file.

If you are willing to go that route (can be a bit time consuming)
Start by turning on driver verifier.
Driver Verifier - Enable and Disable
(Please read all instructions for driver verifier before using as it's possible it will make the machine behave badly and you need to know how to undo it.)
My System SpecsSystem Spec
08 Mar 2012   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Are you sure it shuts down?

-not standby?
-not restarting?
-not hibenating?

It definitely didn't shutdown normally, that's impossible in 1.5 seconds.
Are you very sure the power is off when opening the lid after 2 seconds?
My System SpecsSystem Spec
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08 Mar 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try not to boot win7 but another environment. For example
  • win7 installation dvd
  • a win7 repair disk
  • win 7 recovery environment with F8
  • Some linux live cd
Then close the lid. Does it power off as well?
My System SpecsSystem Spec
08 Mar 2012   #5
lister

Windows 7 Panasonic CF F9 (used to have CF F8)
 
 

isn't this just in the power management settings?
My System SpecsSystem Spec
08 Mar 2012   #6
eveningstargems

Home Premium 64bit
 
 

Kaktussoft, your second post has some possible promise, it will at least help me find out if i need to go the route that. I am not going to tell you one thing and have you second guess what I am saying. I have been experiencing this problem for a LONG time and have given you EVERY observation that I could possibly make. Lister, read the post before you post nonsense please. I find your post to be kind of disrespectful of the fact that i explained about how I CHANGED EVERY POWER MANAGEMENT SETTING for what happens when the lid closes and tried to close the lid and still got the same result. Kaktussoft... this is why I have compared it to unplugging without the battery in, or holding the power button down... it is a HARD shutdown, not a software shutdown.
My System SpecsSystem Spec
08 Mar 2012   #7
gregrocker
Microsoft MVP

 
 

Look for clues in the logs using these troubleshooting steps.

I'd use the Driver Verifier suggested, too. It will isolate a problem driver.
My System SpecsSystem Spec
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 Laptop does "hard" shutdown when lid closes.




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