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Windows 7: Windows Explorer stopped working/restarting loop

14 Mar 2012   #1
Sockis

Windows 7 32bit
 
 
Windows Explorer stopped working/restarting loop

Hi, I have been searching around for a while now but nothing seems to be helping.
I looked up my error and it seems there is something wrong with the thunbcache_96.db.

The error message in the event viewer is:
"Windows cannot access the file C:\Users\Sockis\AppData\Local\Microsoft\Windows\Explorer\thumbcache_96.db for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer: or the disk is missing. Windows closed the program Windows Explorer because of this error."

I am in no way sure how to fix this or if there is more needed information, but essentially I cannot do much in Windows Explorer on my computer (I'm using my mother's right now) as it just crashes immediately all the time.
I can go through commands through CMD or the task manager though.

The Event ID is 1005

Sorry for duplicating the thread here, but I saw that it was supposedly better to post this here.


My System SpecsSystem Spec
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14 Mar 2012   #2
Dave Atkin

Windows 7 Ultimate x64
 
 

Hello,

Start your PC in Safe Mode (Press F8 whilst the computer starts). See if explorer crashes in here. If it doesnt then I suggest that you rename the thumbcache_96.db file to thumbcache_96OLD.db and reboot. Windows should automattically recreate the file when you log in.


Dave
My System SpecsSystem Spec
14 Mar 2012   #3
Sockis

Windows 7 32bit
 
 

Quote   Quote: Originally Posted by Dave Atkin View Post
Hello,

Start your PC in Safe Mode (Press F8 whilst the computer starts). See if explorer crashes in here. If it doesnt then I suggest that you rename the thumbcache_96.db file to thumbcache_96OLD.db and reboot. Windows should automattically recreate the file when you log in.


Dave
I tried what you told me, but it continued to crash almost as much in safe mode as regular.
Is there any other options?

Thank you for the previous advice.
My System SpecsSystem Spec
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14 Mar 2012   #4
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

please see brinks tutorial on How to Repair Windows 7 System Files with System File Checker >>> SFC /SCANNOW Command - System File Checker - Windows 7 Forums

Quote:
The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

My System SpecsSystem Spec
14 Mar 2012   #5
Dave Atkin

Windows 7 Ultimate x64
 
 

Run a chkdsk. It maybe disk corruption:
How to use CHKDSK (Check Disk) - Windows 7

You may have to do it via cmd (chkdsk C: /r).

Also, as suggested by brianzion, do a sfc /scannow


Dave
My System SpecsSystem Spec
14 Mar 2012   #6
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

if you cant get into windows follow this tutorial by bare foot kid How to Check / Repair the Windows System Files from a Command Prompt at Boot >>> SFC /SCANNOW : Run in Command Prompt at Boot - Windows 7 Forums

Quote:
This shows how to start the PC and open a command prompt at boot so the Windows system files can be checked and repaired if possible, if the PC will not start to Windows normally or in safe mode.
My System SpecsSystem Spec
14 Mar 2012   #7
sreedhav

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear Sockis,
Open cmd.Type CHKDSK /F and then press ENTER. Are you on a network?
If CHKDSK /F, turn up normal,you will have to check the state of the HDD. Download Acronis Disk Monitor and run it. Site:Download disk imaging utilities, data backup and recovery tools, HDD managers and multibooting software for home PCs

regards,
sree
My System SpecsSystem Spec
14 Mar 2012   #8
Sockis

Windows 7 32bit
 
 

I tried the SFC /SCANNOW twice before, I'll try it again just in case.
If it doesn work this time I'll try out the suggestion about CHKDSK I'll be back with updates when I'm done.

Thank you for helping me so much thus far.
My System SpecsSystem Spec
14 Mar 2012   #9
gregrocker

 

If the suggested repairs don't help, then run a Repair Install.

Do you have the latest installer with SP1?
My System SpecsSystem Spec
14 Mar 2012   #10
Sockis

Windows 7 32bit
 
 

Oh thank you all so much, after doing the CHKDSK /r it's all working again, you guys are awesome, thanks for all of the support!
My System SpecsSystem Spec
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