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Windows 7: thumbnails & icons sometimes not showing and My Computer not loading

20 Mar 2012   #1
PoetStorm

Windows 7 Ultimate 32 and 64 bit
 
 
thumbnails & icons sometimes not showing and My Computer not loading

Hi,

We've baenhaving the oddest problem and I've been all over the net looking for solutions.

My hubby is running Win 7 Ultimate 32 bit on an Emachines PC.

Intermittently picture thumbnails and program icons will suddenly stop showing up and will turn to only blank white icons. (Sometimes it affects a few files or the whole folder) You can see the thumbnails one minute, go out and back into the directory, and they are gone. Refreshing the folder view does not bring the thumbs back.

Going into other folders is fine and thumbnails show, but once it fails on a particular folder, it will continue to NOT show thumbs or icons for that folder until a restart is done. We have also tried to clean the thumbnails cache to no avail. This problem happens on all drives, flash drives, network drives, local drives, etc...)

There is one other bug that may be related. Sometimes his My Computer will not load. He can get to My Documents etc... but My Computer hangs forever until he restarts. It is an intermittent problem as well so hard to debug.

ANy ideas at all? I really appreciate it!


My System SpecsSystem Spec
.
21 Mar 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi,
few questions:
  • what Antivirus are you using
  • how long has it been since the date of install of the OS
  • do you use any registry cleaner or similar of this sort
start with SFC /SCANNOW Command - System File Checker and restart upon finding violations and post back.

My System SpecsSystem Spec
21 Mar 2012   #3
PoetStorm

Windows 7 Ultimate 32 and 64 bit
 
 

Antivirus = AVG 2012.0.1913
OS insalled about 1-2 years ago.
No reg clealer ever used
SFC /SCANNOW did not find anything irregular.
My System SpecsSystem Spec
.

21 Mar 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

have you scanned with AVG recently? did it pick any viruses?
My System SpecsSystem Spec
21 Mar 2012   #5
FliGi7

XP / Win7 x64 Pro
 
 

Could be some bad or failing sectors on the disk as well. I'd also run a Disk Check on the problematic drive(s).
My System SpecsSystem Spec
21 Mar 2012   #6
PoetStorm

Windows 7 Ultimate 32 and 64 bit
 
 

AVG scans automaticly all the time. It happens accross multple drives.
My System SpecsSystem Spec
21 Mar 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

test your ram with RAM - Test with Memtest86+ and disable preview as a test to see if generic icons load correctly Thumbnail Previews - Enable or Disable and post back the outcome to us.
My System SpecsSystem Spec
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 thumbnails & icons sometimes not showing and My Computer not loading




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