Programs not opening properly e.g Task Manager (even in safe mode)

Page 1 of 2 12 LastLast

  1. edgie
    Posts : 5
    windows 7
       New #1

    Programs not opening properly e.g Task Manager (even in safe mode)


    Hi,

    I got a virus yesterday off a dodgy website, in task manager it showed that i had 2 rundll programs open, note pad and a couple of internet explorer pages, i kept trying to close them but i couldn't.

    Anyway i scanned using Avast and it said there was no virus etc but i restored my laptop to a couple of days ago.

    Now i can't open task manager properly or install a MBAM and the screen is a bit dodgy as well, text boxes in internet dont open properly and text is a bit funny. I can't open these in safe mode either or system restore.

    I couldn't even sign up to these forum on my laptop - i couldnt see what i was typing in the text box.

    I've attached a screenshot of task manager and when i try to open the MBAM installer.

    Any help greatly appreciated.

    Thanks
    Attached Thumbnails Attached Thumbnails Programs not opening properly e.g Task Manager (even in safe mode)-task-mgr.jpg   Programs not opening properly e.g Task Manager (even in safe mode)-mbab.jpg  
      My Computer
    Quote Quote

  3. gregrocker
    Posts : 50,642
       New #2

    Sounds like you're still infected, and that it got into your System Restore points. Confirm if this is the case by installing Malwarebytes in Safe Mode with Networking to update and run a full scan. If this fails download Windows Defender Offline, writing to flash stick or burning to CD, booting to update and run a full scan.

    If infection is found confirming your Restore points are infected, turn off System Protection and run another full scan with Malwarebytes, then Avast full scan or Boot Scan if available. System Protection - Change Disk Space Usage

    Google the actual virus to see if it requires special tools for removal. Our Security forum experts can consult.

    Once it's confirmed removed, run SFC -SCANNOW Command to check System file integrity.

    Serious infections can sometimes require a Clean Reinstall - Factory OEM Windows 7 following or adapting these steps to get it perfect.
    Last edited by gregrocker; 22 Mar 2012 at 11:05.
      My Computer
    Quote Quote

  4. Erikbe
    Posts : 60
    Windows 7 Ultimate x64
       New #3

    a system restore is not enough to remove a virusinfection do what gregrocker suggested that command will attempt to detect changes in windows integrety and attempt to fix them if it fails then i'm verry sorry but your only option is to reinstall

    do you know the virusname ? did you scan with a up2date scanner ? also when the system is infected no antivirusscanner can be 100% trusted since some virusses are able to hide themself from scanners.You do have a backup do you ?
      My Computer
    Quote Quote

  6. edgie
    Posts : 5
    windows 7
    Thread Starter
       New #4

    Thanks for the quick response...

    I've not been able to run Malwarebytes as the second screenshot i can't get to install it. I ran a full scan with Avast and Micrsoft Defendor as well as Microsoft Security Essentials and nothing was found.
      My Computer
    Quote Quote

  7. gregrocker
    Posts : 50,642
       New #5

    How about in Safe Mode ?

    What about the other steps given? You're not going to resolve this without utter thoroughness.
      My Computer
    Quote Quote

  8. edgie
    Posts : 5
    windows 7
    Thread Starter
       New #6

    Yeah the screenshots are from safe mode so no luck.

    I will have a go with the Windows Defender Offline iso method

    Shall i use the SFC/Scannow command first?
      My Computer
    Quote Quote

  10. gregrocker
    Posts : 50,642
       New #7

    You want to disinfect the OS first then repair its SYstem files.

    If you lose bootability: Troubleshooting Windows 7 Failure to Boot - Windows 7 Forums

    Troubleshooting short of a Clean or Repair Install: Troubleshooting Steps for Windows 7 - Windows 7 Forums
      My Computer
    Quote Quote

  11. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #8

    Right click on MBam installer, choose to run as Administrator. See if it installs.
      My Computer
    Quote Quote

  12. edgie
    Posts : 5
    windows 7
    Thread Starter
       New #9

    Thanks - tried install as admin but same screen as before.

    Sorry Greg not good at this stuff...so what is the suggested route, run the windows defender offline?
      My Computer
    Quote Quote

  13. gregrocker
    Posts : 50,642
       New #10

    Yes, Defender offline next.

    If it balks try one of these free bootable AV's: FREE Bootable AntiVirus Rescue CDs Download List
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
I have been having problems opening any files or using Internet when booting up in normal Mode, system is slow and eventually hangs. I have run all of the virus SW, and even some driver repair programs. Have tried recovering to earlier date, still problems. I don't want to do a total recovery and...
Hello! Thanks for helping: So I built my computer two years ago and it has been running strong ever since. I went to Vegas for three days and came back and it seems like this happened out of no where. Windows boots up just fine, but then instead of a login screen, I get that black screen. I have...
my computer was working slowly so i tried restarting it and now unless in safe mode nothing will launch. How would i fix it and what is the problem. I tried restoring it and that didn't help.
Hi, I got win 7 home premium 64 bit on an i3 laptop. My system worked fine until today morning. The problem is this; When I boot the system in normal mode, I get to the part where I need to enter my password to login. Once i do that, all I get is a black screen with the mouse pointer that...
I had 2gb of ram and upgraded to 8gb recently. I really saw the performance at first but then it dropped off to where it was before pretty quickly. Right now my task manager performance tab shows 5.7 GB of ram being used, while adding up everything manually in the "processes" tab (and rounding...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 05:43.
Find Us