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Windows 7: Windows 7 cannot start on Acer 5560

24 Mar 2012   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

froze?? is it black or still shows the acer logo? blinking cursor?


My System SpecsSystem Spec
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24 Mar 2012   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by sonvoong View Post
so bsod when starting in "safe mode". What kind of crash is it?

I can't get to safemode again, the screen turns black after or froze at the start up screen (with the acer logo)
try to tap F8 multiple times on boot. Does it show a menu?
possible to boot from installation dvd, repair dvd ??? So does it boot from dvd?
My System SpecsSystem Spec
24 Mar 2012   #13
sonvoong

Windows 7 Home Premium 64bit
 
 

acer logo, then froze for about an hour with the blinking cursor, then 'starting windows', then black screen ...... i don't have any back up dvd, the system is of OEM.
thanks for your help, kaktussoft!
Son Voong.
My System SpecsSystem Spec
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24 Mar 2012   #14
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So after about an hour it did say "starting windows"? Borrow a win7 install dvd. or let someone create a "win7 system repair disk". Try to boot from, just as a test

Perform a memory check from some recovery environment
My System SpecsSystem Spec
24 Mar 2012   #15
sonvoong

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
So after about an hour it did say "starting windows"? Borrow a win7 install dvd. or let someone create a "win7 system repair disk". Try to boot from, just as a test

Perform a memory check from some recovery environment
yeah. i'll try that if possible. Appreciate your help mate!
Son Voong
My System SpecsSystem Spec
24 Mar 2012   #16
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Have you backed up your data yet?
My System SpecsSystem Spec
24 Mar 2012   #17
gregrocker

 

You do not have to mess with a brand new computer that causes these problems because the retailer will replace it, or your 1-year manufacturer's parts and Tech Support warranty from Acer will cover it for you via phone or email.

If you prefer DIY solutions then follow theog's steps below, or get a superior clean reinstall following these steps: Clean Reinstall - Factory OEM Windows 7

Quote   Quote: Originally Posted by theog View Post
I would return to the Retailer for FREE replacement or FREE repair.

Have you tried pressing <Alt+F10> at boot up, to goto the Acer eRecovery Management.

Acer Support: Frequently Asked Questions list for How to use Acer eRecovery


You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer
My System SpecsSystem Spec
24 Mar 2012   #18
sonvoong

Windows 7 Home Premium 64bit
 
 

okay the error code is: ***STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8005C4D400, 0xFFFFFA8005C4D6E0, 0XFFFFF8000318B5F0).
i'm on my way of installing ubuntu onto my usb and make it a bootable flash drive.
Thank you all for helping me. I'll keep posting as i go along.
My System SpecsSystem Spec
24 Mar 2012   #19
gregrocker

 

The F4 Stop error only occurs due to hardware or driver issue, so if you want to try to repair it I would first test the hardware, then try booting into Safe Mode to determine if a driver is in error in Device Manager.

As in every case of unbootable Win7 I would also scan for malware and attempt repair of System files if malware is found.

Those steps and others are in these steps for Troubleshooting Windows 7 Failure to Boot - Windows 7 Forums
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 Windows 7 cannot start on Acer 5560




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