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Windows 7: windows explorer keeps crashing


25 Mar 2012   #1

windows 7 home premium 32 bit
 
 
windows explorer keeps crashing

I recently purchased a used computer and i have had some issues. i re installed the OS Windows 7 home prem. ran hirens on the machine no errors in cpu or memory.. then when i let it run for a while browse the web or watch a movie the windows explorer will stop working and the window pops up trying to find solution after this happens it either BSOD with errors like Irql_not_less_or_equal....other error codes i have found are 0x0000001A and 0x00000024..and the most recent memory_management.. the crashes are all random its not like it happens after loading a certain program any idea as to whats going on with this machine would be greatly appreciated.

the pc is an asus essentio series CM5671 with 4gb ddr3 and a seagate 1tb hdd

THanKS

My System SpecsSystem Spec
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25 Mar 2012   #2

7 Ultimate x64/7 Home Premium x64
 
 

After your reinstall did you install the motherboard drivers and other hardware drivers specific to your PC?
My System SpecsSystem Spec
25 Mar 2012   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by bbearren View Post
After your reinstall did you install the motherboard drivers and other hardware drivers specific to your PC?
That plus a lot of other updates. Especially before spending time surfing the net.
My System SpecsSystem Spec
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25 Mar 2012   #4

windows 7 home premium 32 bit
 
 

I ran all the updates....the only issue with the updates is i cant get through the sp1 update without crashing...as for the drivers the only thing in the pc is a hard drive, dvd drive, and the motherboard.. i wouldn't have to go and get the drivers for those would i? if i do where do i go? from what i can tell all are working fine.

I also ran memtest and the machine passed that as well.

i appreciate your guys help
My System SpecsSystem Spec
25 Mar 2012   #5

windows 7 home premium 32 bit
 
 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>
My System SpecsSystem Spec
25 Mar 2012   #6

Windows 7 Ultimate x64
 
 

If you just recently did this restore it may not be too painful to start all over. Not knowing all that's occured since the original restore: I would save whatever's on there that you need to keep to some external media, gather everything you need to have ready for a restore, and start off totally clean by wiping that hard drive as the first step. I would not start using the machine for the usual purposes until all security software is in place and OS/software is updated.

The trouble with installing SP1 could've been a clue something was wrong. Not really sure about that as I know service packs do seem troublesome for some users. I just make sure the machine is doing nothing else when installing service packs. Also make sure the machine is in a state to be able to install it properly (previous updates are usually required to already be installed) -- don't try to force the install before Windows Update offers it.
My System SpecsSystem Spec
25 Mar 2012   #7

7 Ultimate x64/7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Tedde13 View Post
I ran all the updates....the only issue with the updates is i cant get through the sp1 update without crashing...as for the drivers the only thing in the pc is a hard drive, dvd drive, and the motherboard.. i wouldn't have to go and get the drivers for those would i? if i do where do i go? from what i can tell all are working fine.

I also ran memtest and the machine passed that as well.

i appreciate your guys help
From the problems you are describing, all are not working fine. IRQ issues are almost always hardware driver related. You definitely need to install the drivers for the motherboard, and the place to get those is here for Windows 7 32-bit or here for Windows 7 64-bit.

Get your system hardware drivers up to spec before you try SP1 again.

Download and install all pertinent drivers.
My System SpecsSystem Spec
25 Mar 2012   #8

windows 7 home premium 32 bit
 
 

i installed all the drivers and then ran the sp1 update and i made it through. i dont want to jinx it but it hasnt crashed again since then thank you for your help
My System SpecsSystem Spec
25 Mar 2012   #9

7 Ultimate x64/7 Home Premium x64
 
 

That's good to hear; thanks for the update.

Good Luck.
My System SpecsSystem Spec
26 Mar 2012   #10

Windows 7 Ultimate x64
 
 

Try to boot your system into Safe mode:

Restart your computer if it is powered on.
Press and hold F8 key for 3 seconds after your computer initially powers on.
Once you see the Advanced Boot Options menu (or hear a beep) you can stop.
Use the up/down arrow keys to highlight your selection.
Select Safe Mode with Networking and press Enter.
You should see drivers loading, this may take a few moments.
You should then be at the Welcome Screen.
Logon to your computer using an account with Administrator privileges. Now you should download (free) MalwareBytes install, update then do a scan of your system in safe mode, to make sure it is indeed clean! Once the scan is done delete anything it finds. Then simply reboot your PC to see if your issue has been resolved!


If your system is clean, then run this system file checker scan in safe mode below:

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, sfc /scannow (yes there is a space after sfc) then press enter. This scan may take a while to complete.

Hope this helps you. Let us know either way. Make it a great day!
My System SpecsSystem Spec
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