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#1
Explorer.exe hangs on Boot
Hi All,
any help would be appreciated.
I received a new PC build with Windows 7 home 64 bit, Intel i7 3820K 4 Core 3.6GHz, 16GB RAM.
After setting up my PC with applications a day or 2 later Explorer.exe started to hang. Upon boot all seems ok but when you attempt to navigate into a directory it hangs. If you leave the system and dont try navigate eventually a message will appear saying explorer.exe is having issues. You can shutdown explorer.exe via the task manager and from that point on until reboot it seems fine.
event viewer shows:
he program Explorer.EXE version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 8e0
Start Time: 01cd117639823653
Termination Time: 0
Application Path: C:\Windows\Explorer.EXE
Report Id: b1132771-7d69-11e1-b214-5404a64dd7f0
- System
- Provider
[ Name] Application Hang
- EventID 1002
[ Qualifiers] 0
Level 2
Task 101
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2012-04-03T08:48:07.000000000Z
EventRecordID 2390
Channel Application
Computer JB-PC
Security
- EventData
Explorer.EXE
6.1.7601.17514
8e0
01cd117639823653
0
C:\Windows\Explorer.EXE
b1132771-7d69-11e1-b214-5404a64dd7f0
430072006F00730073002D0074006800720065006100640000000000
I also get:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7a144
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000005
Exception Offset: 0000000000052fc6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 36d3
Additional Information 2: 36d34e8ca2953a5087b597942ce6f835
Additional Information 3: c060
Additional Information 4: c060256fd4730385d65b9373fb739f5e
I have attached the hijackthis log
I would appreciate any help as this is a new PC and it upsetting me to say the least
thanks
Jason