Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Not able to change desktop background

05 Apr 2012   #1
WonderBot

win 7 64
 
 
Not able to change desktop background

I have a user with a Windows 7 64 bit machine on our domain. A few days ago he recieved a nasty malware virus and we removed it with our virus tools. However, his desktop is not the way it use to be before the malware. The obvious problem being his desktop background is black and it does not change. When I try to change it in control panel to Architecture or Landscapes, nothing happens, just the color of the taskbar changes. Also, Ive noticed that his "Accessories" folder is missing.

I tried adjusting settings in the Ease of Access section, but still does not work.


My System SpecsSystem Spec
.

05 Apr 2012   #2
mrdemon

Windows 7 Home Pre
 
 

Open CMD with Admin rights and do a SFC can.
My System SpecsSystem Spec
05 Apr 2012   #3
C-11

Windows 7 Professional SP1 64-bit
 
 

Welcome to Seven Forums.

I'd try Unhide first since you said it happened from a "nasty malware virus".
Quote:
Unhide.exe is a program that will revert many of the changes on your computer caused by the FakeHDD family of rogue anti-spyware programs. This family of rogues pretends to be a system optimization program that will solve errors with your computerís hard disks, memory, and performance. It will also display fake alerts stating that your computer has numerous computer issues and prompt you to purchase the program in order to resolve these issues.

Unhide.exe - A introduction as to what this program does
Other fixes here:
Accessories Folder Missing from Start Menu - Microsoft Answers
My System SpecsSystem Spec
.


05 Apr 2012   #4
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Quote   Quote: Originally Posted by WonderBot View Post
I have a user with a Windows 7 64 bit machine on our domain. A few days ago he recieved a nasty malware virus and we removed it with our virus tools. However, his desktop is not the way it use to be before the malware. The obvious problem being his desktop background is black and it does not change. When I try to change it in control panel to Architecture or Landscapes, nothing happens, just the color of the taskbar changes. Also, Ive noticed that his "Accessories" folder is missing.

I tried adjusting settings in the Ease of Access section, but still does not work.
These kind of problems are generally caused by some 'bad' registry keys and/or group policy settings often used by these nasties.. Its possible that there could be some remnant left causing the problem.
I'd like you to run a full scan with Malwarebytes and post the results here as its quite good at detecting and removing these.
Malwarebytes : Free anti-malware, anti-virus and spyware removal download
My System SpecsSystem Spec
05 Apr 2012   #5
WonderBot

win 7 64
 
 

Quote   Quote: Originally Posted by EzioAuditore View Post
Quote   Quote: Originally Posted by WonderBot View Post
I have a user with a Windows 7 64 bit machine on our domain. A few days ago he recieved a nasty malware virus and we removed it with our virus tools. However, his desktop is not the way it use to be before the malware. The obvious problem being his desktop background is black and it does not change. When I try to change it in control panel to Architecture or Landscapes, nothing happens, just the color of the taskbar changes. Also, Ive noticed that his "Accessories" folder is missing.

I tried adjusting settings in the Ease of Access section, but still does not work.
These kind of problems are generally caused by some 'bad' registry keys and/or group policy settings often used by these nasties.. Its possible that there could be some remnant left causing the problem.
I'd like you to run a full scan with Malwarebytes and post the results here as its quite good at detecting and removing these.
Malwarebytes : Free anti-malware, anti-virus and spyware removal download
Already tried Malwarebytes, and it detected nothing. Then ran a scan with Trend Micro and it found a few issues.
My System SpecsSystem Spec
05 Apr 2012   #6
WonderBot

win 7 64
 
 

Fixed it!!!

I went to C:\Users\username\AppData\Roaming\Microsoft and then right-click on the Windows folder, then click Properties. Uncheck the Hidden box and then click Apply and then close.

This brought the accessories folder back, and the desktop backgrounds now show. I'm still not sure how the hell that happened, dam malwares!
My System SpecsSystem Spec
05 Apr 2012   #7
WonderBot

win 7 64
 
 

the SFC scan found nothing, but thank you for that tip.
My System SpecsSystem Spec
05 Apr 2012   #8
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by WonderBot View Post
the SFC scan found nothing, but thank you for that tip.
What antivirus are you using. You may want to switch if it let that malware throught and didn't do anything. Or, I recommend you keep malwarebytes on your systems and run a scan with it about once a month, more often if you would like.
My System SpecsSystem Spec
Reply

 Not able to change desktop background




Thread Tools





Similar help and support threads
Thread Forum
Desktop Background - Change
How to Change the Windows 7 Desktop Background This will show you how to change your desktop background to either a wallpaper picture (image), solid color, or slideshow of you choice in Windows 7. The default Windows 7 desktop background image is located in the folder below. If you had...
Tutorials
Can't change my desktop background
So, for a month or so now I've been trying and trying to change my desktop background. After a few days I gave up and just recently went back to trying to fix it. I found out that I can only change my background from the control panel to solid colors but not anything else. When I go into a...
Customization
I can't change my desktop background
Hello guys this is my first post in this forum. my problem start yesterday when i upgrade my vista x64 to windows 7 x64 ultimate all was perfect but when i try to change my desktop background i cant... first i try from personalize but...
Customization
Can't change Desktop Background
Good morning all. Trying to help out my daughter (running Windows 7 Home Edition 64bit) remotely via Team Viewer. Her problem is that her desktop background is just a black screen. If I right click on her desktop and choose Personalize, then choose a Desktop Background, I can see that the Desktop...
Network & Sharing
Can't change my desktop background
i dont know if this is the right place for this thread but.. XP i can change my desktop background color, but i cant change my desktop background... whenever i try to "right click" and "set as desktop background", nothing happens.. so i tried clicking on the wallpaper to preview it.. once...
Themes and Styles
Cant change desktop background
Can someone help me please. I cant change my background. I do it through both personalize and control panel. Nothing happens the background stays the same. Help please!!!
Customization

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App