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Windows 7: Pxhlpa64.sys event log error - help please

06 Apr 2012   #1
Nomad8459

Windows 7 64 bit
 
 
Pxhlpa64.sys event log error - help please

Hi

I deleted this driver as it was one of the causes of several BSOD issues and it was identified by a member on this forum, and that I should delete it.

I am now getting errors in event log about this driver failing to start, is there any way that I can edit the service that is trying to start this driver?

The BSOD problem has been resolved and all is well generally with the system, just want to stop these errors on boot/start up.

-System
-Provider[ Name] Service Control Manager[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}[ EventSourceName] Service Control Manager
-EventID7026[ Qualifiers] 49152
Version0Level2Task0Opcode0Keywords0x8080000000000000-TimeCreated[ SystemTime] 2012-04-06T17:16:04.047200000Z
EventRecordID202700Correlation-Execution[ ProcessID] 740[ ThreadID] 744
ChannelSystemComputerNOMADMAINPCSecurity
-EventData
param1PxHlpa64


My System SpecsSystem Spec
.

06 Apr 2012   #2
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Have you tried this? Go to start and type in services.msc. Right click it and run as admin. If you can find one, set the service for the driver as manual. If you can't find one go to msconfig and the services tab. Is it listed there? If so, try disabling it.
My System SpecsSystem Spec
06 Apr 2012   #3
Nomad8459

Windows 7 64 bit
 
 

Hi, I looked for it in services.msc, couldn't see it anywhere but then the driver isn't installed so it can't be running, but didn't check Msconfig.

The driver relates to SONIC software that I don't even have installed, should I be looking for ROXIO or SONIC entries rather than the driver itself?
My System SpecsSystem Spec
.


06 Apr 2012   #4
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Might be worth a shot.

Try this Uninstall Drivers from Vista & Windows 7
My System SpecsSystem Spec
06 Apr 2012   #5
Nomad8459

Windows 7 64 bit
 
 

Hi, I already knew how to do that, the driver is not for a device though so it is unlikely to be in there but thanks for trying.
My System SpecsSystem Spec
06 Apr 2012   #6
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Is this causing you any other issues apart from the event log error messages? Also, what is the event ID?
My System SpecsSystem Spec
06 Apr 2012   #7
Nomad8459

Windows 7 64 bit
 
 

Its giving two errors every time the machine boots up, one is code 7000, the other is code 7026, the 7026 is mentioned above in the initial post, this basically means "the driver failed to start because it isn't installed", it refers to PXHLPA64.SYS, as explained this is a ROXIO driver that isn't digitally signed and lots of people have had issues with it, so a tech guy on here told me to delete it after having BSOD issues.

Its not causing any problems as far as I am aware, just that for every boot up it is reporting two critical errors, I don't like that. It says it starts from services.exe.

There is nothing jumping out at me either in MSCONFIG or SERVICES.MSC that would automatically say that it is the process that it is trying to start that particular driver.

I just don't like having critical system errors all the time, who knows what it is actually affecting?
My System SpecsSystem Spec
07 Apr 2012   #8
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

To be honest, I don't think it is anything to worry about. I'll keep looking for you and come back if I find anything
My System SpecsSystem Spec
07 Apr 2012   #9
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Ah wait, I have an idea.

Can you disable it with autoruns? Autoruns for Windows
My System SpecsSystem Spec
07 Apr 2012   #10
Nomad8459

Windows 7 64 bit
 
 

Thanks mate, that was brilliant, it has pointed me to the registry key where the file is trying to be started from!

EXCELLENT!!

REP ADDED!

THANKS!

Mate, that software is the SHIZNIT!! Cheers
My System SpecsSystem Spec
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 Pxhlpa64.sys event log error - help please




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