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Windows 7: Windows won't boot after update

16 Apr 2012   #11
GEWB

Linux (Mint is primary) / XP, Win7 Home / Win7 Pro, Ultimate / Win8.1 / Win10 archived VM
 
 

Hmm, interesting thread. Last Thursday my workstation laptop installed a bunch of MS updates and later crashed big time. Tried repairs - said a known DLL had failed. Later an error list said it was due to a "patch".

Was able to boot a live Linux distro and download my last four days of work that hadn't been backed up to the remote server (thank you Puppy Linux!!!).

I messed around for over an hour, got into repair screens but roll-backs stated they didn't work. Kept trying...after another hour or more a reboot suddenly worked!

Checkdisk ran OK, no other "obvious" problems with assorted utilities.

The system rolled back to the day before my last Windows update - I checked the update list and marked everything there as "hide" so I will not load those again!

Still not sure which file was the cause.

Regards,
GEWB


My System SpecsSystem Spec
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16 Apr 2012   #12
gregrocker

 

If you're game I would reinstall each update singly with a restore point. When you find the one which caused the problem, Restore and then open a Support case here in our Updates forum and on Windows Update website.
My System SpecsSystem Spec
17 Apr 2012   #13
GEWB

Linux (Mint is primary) / XP, Win7 Home / Win7 Pro, Ultimate / Win8.1 / Win10 archived VM
 
 

Quote   Quote: Originally Posted by gregrocker View Post
If you're game I would reinstall each update singly with a restore point. When you find the one which caused the problem, Restore and then open a Support case here in our Updates forum and on Windows Update website.
If it were my personal computer I would do that but it is a company issued laptop. I've learned never to muck with company property.

Regards,
GEWB
My System SpecsSystem Spec
.

17 Apr 2012   #14
mjf

Windows 7x64 Home Premium SP1
 
 

If your Company has an IT area why not hand the problem over to them. If not and the Company is funny about you "mucking" with their laptop, they should send it out to an IT service shop.
My System SpecsSystem Spec
17 Apr 2012   #15
GEWB

Linux (Mint is primary) / XP, Win7 Home / Win7 Pro, Ultimate / Win8.1 / Win10 archived VM
 
 

Quote   Quote: Originally Posted by mjf View Post
If your Company has an IT area why not hand the problem over to them. If not and the Company is funny about you "mucking" with their laptop, they should send it out to an IT service shop.
Well, my IT department is 1,200 miles away (I work remote). Lappy has government data so not any Geek Squad tech can work on it. I'm pretty good at service (about 26 years experience) but my position is a Business Analyst and I respect the head of our IT/service department - will not go around him but I do ask him for permission to "do things" to the lappy. If he says OK, then I work on it, as I did over this weekend.

Regards,
GEWB
My System SpecsSystem Spec
17 Apr 2012   #16
mjf

Windows 7x64 Home Premium SP1
 
 

Your IT people could also do a remote logon.
My System SpecsSystem Spec
18 Apr 2012   #17
GEWB

Linux (Mint is primary) / XP, Win7 Home / Win7 Pro, Ultimate / Win8.1 / Win10 archived VM
 
 

Quote   Quote: Originally Posted by mjf View Post
Your IT people could also do a remote logon.
(Ummm, see the title of the thread. I do VPN in but that requires a working Windows computer.)
My System SpecsSystem Spec
18 Apr 2012   #18
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by GEWB View Post
Quote   Quote: Originally Posted by mjf View Post
Your IT people could also do a remote logon.
(Ummm, see the title of the thread. I do VPN in but that requires a working Windows computer.)
You mean the title of the thread you tacked onto I guess.
Given your constraints you may need to mail your laptop back to your company.
My System SpecsSystem Spec
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 Windows won't boot after update




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