Windows 7: Black Screen and Booting Problem

cliffflip · 15 Apr 2012

Hi,
My PC have this problem for a while and after a couple of tests i still can't find the right solution.

at first, all the programs opened (including explorer & taskbar) starts to unresponsive, then the display changes to a black screen with only the mouse cursor still shown on it. There's nothing i could do except restart my PC. And there's another problem, it takes a lot of time after POST to reach splash screen, and then finally stuck on it before reach the login screen. i also can't access the safe mode as it's stuck on loading the driver screen.

The only solution i've found for this step is to launch the Startup Repair from the Windows DVD. After it completed i can successfully boot into the Windows. But it's kind of temporary, as the programs starts unresponsive then changed to a black screen again after a couple of hours. Then i have to launch the Startup Repair again.

Here's the log of the latest Startup Repair performed :

Code:

Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎4/‎15/‎2012 2:27:46 AM (GMT)
Number of repair attempts: 1

Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 93 ms

Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 187 ms

Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms

Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 577 ms

Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 203 ms

Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 9001 ms

Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 10281 ms

Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 60419 ms

Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 20639 ms

Test Performed: 
---------------------------
Name: Access control test
Result: Completed successfully. Error code =  0x0
Time taken = 22230 ms

Test Performed: 
---------------------------
Name: File system test (chkdsk)
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: Software installation log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Fallback diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Root cause found: 
---------------------------
Unspecified changes to system configuration might have caused the problem.

Repair action: System files integrity check and repair
Result: Failed. Error code =  0x490
Time taken = 3411508 ms

---------------------------
---------------------------

I only modify System Configuration (msconfig) to disable some unnecessary programs & services from the startup, like Adobe Reader or iTunes.
I don't know if these type of programs are disabled it can lead to a black screen and/or prevents the Windows from starting.

Already performed the System File Checker and Chkdsk, the SFC log showing there's some corrupted files in Windows Gadget & SysWOW64 folder that can't be repaired, i have replaced it manually from the Windows DVD by using this tutorial. the next SFC log i've performed not showing these files again, so i guess it's already been fixed, though there are these 2 entries that's still shown there and i don;t know how to fix/replace it :

Code:

2012-04-15 00:58:26, Info                  CSI    00000ba2 [SR] Cannot repair member file [l:12{6}]"11.png" of Microsoft-Windows-Gadgets-Weather, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-04-15 00:58:26, Info                  CSI    00000ba4 [SR] Cannot repair member file [l:12{6}]"11.png" of Microsoft-Windows-Gadgets-Weather, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

Here's the latest CHKDSK log :

Code:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  375296 file records processed.                                          File verification completed.
  3942 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              76 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  463482 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  375296 file SDs/SIDs processed.                                         Cleaning up 53 unused index entries from index $SII of file 0x9.
Cleaning up 53 unused index entries from index $SDH of file 0x9.
Cleaning up 53 unused security descriptors.
Security descriptor verification completed.
  44094 data files processed.                                            CHKDSK is verifying Usn Journal...
  36337400 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc000009c at offset 0x230822c000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x230822d000 for 0x1000 bytes.
Windows replaced bad clusters in file 350694
of name \Users\CLIFFF~1\DOCUME~1\Project\DVD\MULTIM~1\AUDIOP~1\ITUNES~1.EXE.
  375280 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  22915615 free clusters processed.                                         Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

 358399999 KB total disk space.
 266098560 KB in 298953 files.
    149136 KB in 44095 indexes.
        32 KB in bad sectors.
    489811 KB in use by the system.
     65536 KB occupied by the log file.
  91662460 KB available on disk.

      4096 bytes in each allocation unit.
  89599999 total allocation units on disk.
  22915615 allocation units available on disk.

Internal Info:
00 ba 05 00 14 3c 05 00 da 33 09 00 00 00 00 00  .....<...3......
87 05 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  ....L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

any help would be appreciated, and i'm sorry for my bad English

profdlp · 15 Apr 2012

The fact that your hard drive has some bad sectors would make me want to check that first. Run the test from the hard drive manufacturer - both the quick test and the full.

chris1neji · 15 Apr 2012

I have no new input but, even before reading profdlp post I had a feeling of a possible bad HDD.
http://support.wdc.com/product/downl...&sid=3&lang=en

You can download the Windows version or the CD DOS version. I would personally do the CD DOS. I am so used to running Disk Diagnostic with CD's

cliffflip · 15 Apr 2012

Hi chris1neji & profdlp and thanks for your reply.

yes, i also think about the HDD.
i have performed the extended test on Windows version couple days ago but it stopped right in middle of the process with "test failed, too many bad sectors" (i forget the exact phrase, but it's something like that.)

also i installed this HD Tune Pro software to check the HDD status, there's a warning status on these ID :
(05) Reallocated Sector Count : 105 (it starts with 0, 99, 100 then 105 on the last 5 days)
(C4) Reallocated Event Count : 66 (starts with 0, 60, 61, then 66 on the last 5 days)
(C5) Current Pending Sector : 420 (starts with 303, 304, 423, 422, 427, 422 then 420 on the last 5 days)

So this is all because the bad sectors on the HDD?
is there anyway to fix it?

profdlp · 15 Apr 2012

Sorry, but the best you can do is save all your data and replace the drive. Typically, once they start to go bad they just keep on going - sometimes quite rapidly.

If you need help salvaging your stuff, ask first. The more you mess around with a dying drive the worse your chances of recovering your data.

I wish I had better news.

cliffflip · 15 Apr 2012

ouchh,

then is it possible to copy the all Windows files on the Partition to another HDD?
so if i buy the new HDD, i don't have to perform clean installation and then install all the programs all over again.

thanks for your help

cliffflip · 15 Apr 2012

OK, i learned that i can copy / clone the Windows partition to a new HDD with a backup / recovery software.

can you tell me which software should i use? i'm looking for a free software that'll do the work faster and safer than the others.

chris1neji · 15 Apr 2012

I highly recommend you skip out on copying windows files, or attempting to make a system image. Your next installation could go faulty and we will end up working twice.
Copy your documents, pictures, videos, and possibly mp3s.
You will need to reinstall Windows on your new HDD.
You will need Win 7 Home premium DVD, Your seriel key, a new HDD and i believe that is all.
Any questions or concerns please reply back

cliffflip · 15 Apr 2012

is it because the chance of successful partition copy using those software is low or it's because the condition of my current HDD (corrupted files, etc.) ?

honestly a fresh installation of Windows would be my last option, if there's any other ways but it's risky, i need to know why and how risky it is

profdlp · 15 Apr 2012

The program works fine. The problem is trying to run it on a dying hard drive. A drive image is kind of an all-or-nothing proposition. If it works, great; if not, you've thrashed the drive around for who knows how long and put the data on it at even greater risk.

How much stuff is on there that you truly care about? As in, if it were gone for good you would be seriously hosed? Knowing how much (100MB? 100GB? 2TB?) stuff you need to save would help.

In a case like this, your best bet might be a two-step process:

1) Manually back up the stuff you can't afford to lose and/or can't replace.
2) Once that's done - and you've checked the backups thoroughly to make sure they work - go for the drive image.

If step 1 goes properly you don't have anything to lose by then moving on to step 2. Keep in mind that every minute the drive runs reduces your chances of getting anything back. It's best to plan out a good strategy so you don't spend hours and hours trying to read something off a part of the drive which is already toast and thereby jeopardizing other stuff which might have been saved.

Windows 7: Black Screen and Booting Problem

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