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Windows 7: Win 7 startup password - how to eliminate?

17 Apr 2012   #11
z3r010

 

Before going any further I suggest somebody instructs a full malware scan.


My System SpecsSystem Spec
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17 Apr 2012   #12
gregrocker

 

Download to another computer and burn to CD or write to Flash stick Windows Defender Offline to try booting to run a full scan. Alternatives are here: FREE Bootable AntiVirus Rescue CDs Download List.

If a bootable disk or flash stick will boot then we can also help you copy out your files and Clean Reinstall - Factory OEM Windows 7. But in that case it should also run Factory Recovery from it's hotkey at boot: Dell Restoring Your Computer´s Software to the Factory Settings

Otherwise your best approach is Barman's above: contact Dell to obtain the password or ship it back to reflash the BIOS chip on the mobo. Explain fully what happened, if necessary to a supervisor.

You should not be ashamed of this and even report it to law enforcement as it is a type of creepy assault that gets prosecuted.
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17 Apr 2012   #13
Duzzy

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by kegobeer View Post
Stop. Do not pass go. Do not collect $200.

You were hacked. You have no idea what they did. Do not waste time trying to change passwords, etc. Do a clean install of Windows ASAP.

In the future, give a complete history of what's going on with the computer. Had you done this in your first post, you would have received this type of recommendation immediately.
Totally agree.
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17 Apr 2012   #14
kegobeer

Windows 7 Ultimate x64 SP1
 
 

That picture looks like the startup lockscreen, which can be configured by using the syskey application. Hit the Windows key, type syskey, click update, then choose system generated password (store startup key locally).
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17 Apr 2012   #15
gregrocker

 

Kegger's Syskey prompt offers to enable irreversible encryption. This might be a way hackers are able to get it irreversibly passworded.

But since BIOS is not locked would OP be able to boot a disk to copy out data and then Reinstall, or run Factory Recovery from its partition? Or will data be encrypted even if attempt is made to copy it out with Rescue CD, as with BitLocker?
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17 Apr 2012   #16
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Kegger's Syskey prompt offers to enable irreversible encryption. This might be a way hackers are able to get it irreversibly passworded.

But since BIOS is not locked would OP be able to boot a disk to copy out data and then Reinstall, or run Factory Recovery from its partition? Or will data be encrypted even if attempt is made to copy it out with Rescue CD, as with BitLocker?
Yes, the data can be copied - I'd just slave the drive into another system and copy what I wanted to keep. Then, pop in the Windows 7 disc and do a custom clean install, formatting both the 100mb and the OS partition, then installing on the OS partition. Or, if his Dell has a restore partition that can be access during boot, a restore would also work, since it will completely erase and overwrite the OS partition with the original image.

BTW - syskey is just a tool that is used to secure the system accounts management (SAM) database.
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18 Jun 2012   #17
SmithUnwesson

Windows 7 Ultimate 64bit
 
 
Disable Startup Password Prompt

Window Key + R to open the run prompt

Type syskey and hit enter

Win 7 startup password - how to eliminate?-run_syskey.png

Select the option "Encryption Enabled" and click "Update"

Win 7 startup password - how to eliminate?-syskey_encryption.png

Select the options below and click OK

Win 7 startup password - how to eliminate?-startup_key.png

You will be required to provide the current password. If you do not have it, you will need to seek alternative methods.

Hope this is helpful

Tim


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18 Jun 2012   #18
cytherian

Windows 7 Home Premium x64
 
 

I wonder if this person ever got their system fixed (if this wasn't some prank). But, what's rather bizarre about the original post is how the person didn't prefix the whole thing with this glaring problem of having been hacked! You've figure this would be foremost on their mind.
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 Win 7 startup password - how to eliminate?




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