Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot restart or shutdown windows 7

18 Apr 2012   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Yatchiie,
If the suggestions you have received to not solve your problem, then please use following:

HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in:
\Windows\Windows Defender Offline\Support,
file name format is MPLOG- as one or more files with a TXT extension which can be viewed with Notepad.




My System SpecsSystem Spec
.
18 Apr 2012   #12
Yatchiie

Windows 7 Ultimate 32-bit
 
 

Thanks for the solutions, I'm currently working on it. The gameguard of the online game that I play downloads rootkits and automatically shuts down my AV
My System SpecsSystem Spec
Reply

 Cannot restart or shutdown windows 7




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 shutdown or restart take too long about almost 5 minutes
Right now the shutdown took about almost 5 minutes before turn off or restart mu desktop too. That's a little too long to wait. Anyway what I have done with this last evening when uninstalling the program and I couldn't wait too long after hit the task manager. The task manager on the desktop...
Performance & Maintenance
Windows 7 pressing restart causes shutdown instead
I have a HPTC running Windows Home Edition x64 If I press the restart box, or the computer restarts itself, the computer will shutdown instead Pressing shutdown causings the computer to shutdown in the normal way BIOS is showing it's default settings, and wiring from the case reset and...
Performance & Maintenance
windows 7 restart or shutdown stays at shutdown screen
New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and...
General Discussion
Windows 7 Crashes at Shutdown/Restart
Hello :) About a year ago, I purchased a Toshiba Satellite Pro which had Windows 7 Home Premium pre-installed from the retailer. It worked perfectly, and I had no problems. However, about 4 days ago, the hard drive failed, and I lost everything. This isn't the problem however. I took the laptop...
BSOD Help and Support
BSOD Windows 7 x64 shutdown and/or restart randomly
Hi all, In the past days my laptop shutdown unexpectedly only with uTorrent opened... I thought it was from high temperature but now I just don't know what is it because I don't think the laptop is too much warm and it not doing any heavy task when this happens... Reports and BSOD logs in...
BSOD Help and Support
Windows 7 Hangs on Shutdown / Restart
Every other day or so when shutting down or restarting Windows gets to the "Logging Off" stage and sits there until I just get tired of waiting and hit the reset button. I remmeber having the same problem years back on numerous machines and having to do download a patch for the problem. Windows 7...
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 23:48.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App