Okay, this is the first time I encountered this problem. Help
I didn't do anything with my pc, I just wanted to restart it but after I clicked it, nothing happens No pop up message appears after clicking restart
"other user","logoff", "lock","shutdown","reboot".... none of them work?
press power button once... does it shutdown?
Your mouse click works fine in windows?
Does the PC turn on at all?
When you push the power button does anything start-up, light-up, fans spin, screen displays something, etc. ?
If not, sounds like your Power Supply died.
it works fine
my mouse clicks fine ..other options didn't work too including the manual setup of safe mode in > msconfig>boot>safe mode . after clicking restart the computer didn't restart itself, I've been waiting for like 10 minutes but still the desktop icons didn't disappear
Hello Yatchie,my mouse clicks fine ..other options didn't work too including the manual setup of safe mode in > msconfig>boot>safe mode . after clicking restart the computer didn't restart itself, I've been waiting for like 10 minutes but still the desktop icons didn't disappear
Try running a Full Scan with Malware Bytes.
Then run a System File Check.
Please report us back the results. :)
My AV detected a rootkit that cannot be healed called inline hook ntkmlpa.exe, I don't know if that rootkit caused my problem
Yatchie,
Please download TDSSKILLER.ZIP from the bottom of this link, run it, then post back the results here.
Anti-rootkit utility TDSSKiller
Regards,
Golden
Boot from System Repair Disc - Create or win7 install dvd
now System Recovery Options option 2
select "command prompt"
Your MBR virus is gone! But windows contains a virus that automatically rewrites the MBR with the rootkit. So don't start windows yet!Code:bootrec/fixmbr bootrec/fixboot
Now boot again form that cd/dvd and perform "system restore" and go back in time prior to infection.
Now boot normally from harddisk
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